To deliver the best possible customer service, excellent quality and the most advanced products. Bright Instruments policy is simply to be “First by Design". We want to be the automatic supplier of first choice to our customers by providing them with the best products and a personal service.
Bright Instruments manufacture a range of cryostats, microtomes, freezing units and accessories to pathology, histopathology, immunology, life sciences, research and industrial testing & quality control laboratories worldwide.
Located in the UK for over 75 years Bright Instruments manufactures products with the highest quality standards, and have been serving countries all over the world through a network of value added partners.
As a BSI accredited Company we assure that Bright Instruments is committed to providing its customers with superior quality products and has implemented rigorous quality systems and processes to ensure every product meets required standards both for customer’s satisfaction and the destination countries import and standards policy.
We encourage our clients to give us as much feedback as possible, and over the years we
have formalised a process for reviewing this valuable input to find bespoke solutions to meet a wider range of customer demands.
Over many decades, Bright Instruments has built a brand leading reputation in the Medical Sectioning industry for our high quality products, dependable services and ability to accept new challenges and opportunities. Our continual focus is to maintain our product quality, efficiency and competitiveness in the UK and international market in which we operate.
We are very proud to be able to now offer a
full 3 year parts warranty with all
our new machines. This replaces the previous 1 year cover. The first year of
this cover will also include your first annual service visit at the end of the
To further support our improved warranty
offering, we have listened to customer feedback regarding our previous service
packages and are now offering two simple annual packages which can run
alongside the warranty and also as a standalone product thereafter:
Annual Service Contract
Annual Service Contract
Longer term service agreements can be
offered on the purchase of a new machine on application
If you would like any further information
on any of our packages, please contact us.
**NOTE : Bright Instruments will
continue to be happy to visit and support your machines regardless of age.
However, only machines upto 10 years of age can be covered by a service
contract. Machines older than this will be seen on a non-contract basis only**
Servicing and maintenance packages outside
the UK are offered by our individual partners where possible
I have used Bright Instruments cryostats for
more than 15 years and compared
to other brands the Bright Instruments cryostats are the
best in both performance and maintenance. Even after 15 years the parts are
still available from their workshop and if they can’t find a part they’ll make
one for you, bespoke service! These machines have the ability to stand the test
of time. I’ve cut various tissue on them and always find beautiful section.
Also the blade regrinding and resharpening service is really good, I’ve never
had a problem with it. Although the system has more levers for set up compared
to other models in the market the extra levers/setting provide better
flexibility in orientation of tissue and the biggest plus is it maintains
Temperature. I will strongly recommend Bright Instruments to anyone.
Bdrc Lab Manager At Ucl
I have been using Bright cryostats for the past 20 years for
Mohs surgery on the south coast. They are extremely reliable and excellent for
this intense, highly precise type of work Everyone I have introduced them to in
the course of training has been extremely impressed with consistency, ease of
use and an anti-roll plate that actually works!. The servicing is First class
and usually if there are any problems they are dealt with in a friendly,
Buyer At Portsmouth Hospitals Trust
It is my personal view that performance of modern
instrumentation from most suppliers these days is generally very good, BUT your
company is different in that the service response, When needed, has always been
first class and this sets you apart. It has always been my view that you judge
a company on how they respond to the service call not just the sales call. I
look forward to adding to the 20+ years of business with Bright Instruments
Advanced Scientist Histapathology At Harrogate District
Bright Instruments have been a very positive company to work
with over many years. We have a very old cryostat which is the favourite in the
department and is still going strong! The cryostat knives I sent to be
sharpened recently were done to a good standard and packaged well for return.
Communication is always great, keeping us informed via email and telephone if
Necessary. They deliver the expected result so are a valuable company for us at
the University of Bristol to have links with.
University Of Bristol
Our research group purchased a Bright cryostat over 10 years
ago. The cryostat continues to enable our research team to produce high quality
frozen sections in a reliable manner Servicing and replacement is performed
very efficiently by their skilled and extremely helpful engineer, Martin.
My job is to look after the equipment used within the
department of Biomedical Science at the University of Sheffield. I have never
actually used a cryostat so cannot comment from a user’s Perspective although I
understand from my colleagues that Bright Instruments are well respected in
this regard. I have however organised the maintenance of our cryostats since
2006 when I First set up service contracts with Bright Instruments. Since that
time I have found Bright’s aftersales service to be 1st class, their engineer
always prepared to go ‘the extra mile’. I have also Found the machines to be
very reliable being able to count the total number of breakdowns/call-outs on
one hand in well over 40 machine years.
Mr R Chandler
Electronics Workshop Manager, University