Who are the Central Communicators in the ICU?
David Shoham, PhD, associate professor in the Department of Public Health Sciences of Loyola University Chicago Stritch School of Medicine, and colleagues published their study in the American Burn Association's Journal of Burn Care & Research. Shoham explained that the pattern of who talks to whom dictates the centre or core of a communication system. "Being 'central' means these team members tie the team together and reduce the distance that information needs to travel between team members. This study showed we cannot presuppose doctors and nurses are the only important players healthcare settings."
The study, in a level 1 burn ICU, documented interactions with occupational therapists, respiratory therapists, medical students and housekeeping staff as well as care by physicians, nurses, social workers, dietitians and medical students. Clinical team members reported the frequency (0 to 3+ times) of discussion about patient care issues with every other coworker during a 24-hour period. The researchers then calculated the proportion of clinical team members completing the questionnaire, created a map (sociogram) of the network, identified central positions, and searched for weak points. A total of 69 coworkers were listed by 48 clinical team members (70% completion rate). There were 626 connections (arcs) present (density = 13.3%).
Shoham believes that comparing social network communication in patient health could lead to better patient outcomes. He emphasises that effective clinical care teams have high degrees of shared cognition. By contrast, those teams that work in silos are not as effective and present barriers to optimal patient care. The study will be used to guide subsequent data collection from this and other clinical teams to correlate team structural features with clinical process outcomes and patient safety. He is interested in conducting additional studies to compare communication networks in other intensive care units as well as non-intensive care units.
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Published on : Mon, 5 Jan 2015
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