In the quest to eliminate preventable harm and consistently deliver outstanding care, many health care organizations seek to learn from the successes of high-reliability organizations (HROs).
HROs operate in complex, dynamic environments where there is constant risk of catastrophic failure. Yet these organizations perform well day after day because of their abilities to detect, contain and bounce back from mishaps that occur. In fields as diverse as aviation, nuclear power and firefighting, HROs are less likely to be blindsided or disabled by events that catch them off guard.
While some health care organizations have embraced tenets of high reliability, very few have undergone the top-to-bottom transformation required to meet this ideal. What must we do differently to make more significant leaps forward? Join us for this inaugural summit, as experts from health care, industry and academia will spark dialogue and spread leading practices for the journey toward error-free, top-quality care.
Together, we can reduce patient harm.