HealthManagement, Volume 19 - Issue 1, 2019
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Affidea launches new digital tools in its network to improve patient experience and boost operations workflow.
Affidea, the leading pan-European provider of advanced diagnostic imaging, outpatient and cancer care services, has announced the launch of two new applications to drive forward the digitisation of its operations and increase productivity and quality in imaging.
Affidea will introduce for almost 70% of its
centres a cloud-based KPI Dashboard and a
Mobile App to support the company’s drive
for digital healthcare, in a bid to improve workflow
management, utilize better the capacity of
the installed equipment base and enhance patient
experience across Affidea’s expanding network.
The new digital tools use machine learning and
complex algorithms to produce real-time and predictive
insights, with the purpose to increase productivity
while maintaining quality, preventing
delays in appointments and reducing waiting times
which results in improved patient experience.
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On this announcement, Affidea’s Chief Executive
Officer, Giuseppe Recchi, stated:
“The launch of our KPI Dashboard and KPI Mobile
App rounds off a very successful year for Affidea,
as we aim to become the premier digital healthcare
provider with the most extensive network of medical
centres powered by AI.
Value can be created by utilizing data extracted
out of medical equipment in order to constantly
improve our operations and deliver faster, better,
more efficient care. We see healthcare transforming
to a more data driven industry, where we need
to continuously improve our daily operations and
workflow management, enhancing patient safety
and overall experience. We look forward to making a
number of exciting announcements as we move into
2019, enhancing our offer to patients and doctors.”
Commenting on the launch of these two new digital
tools, Zisis Sotiriou, Affidea's Senior Vice-President
and Chief Operational Excellence, said:
“This is the beginning of Affidea’s journey developing
KPIs dashboards across our network to
address downtime, capacity, patient safety and
overall increase the quality of our medical services.
Radiology is no longer an industry driven only by
state of the art technology. These digital tools will
help us be more proactive by using predictive data.
For example, we are one of the first healthcare providers
that can predict the replacement of a CT tube
before it breaks and avoid unpleasant incidents and
delays.
Our goal in operational excellence is to use
state of the art technology, insight-rich data out
of our machines and the best human expertise all
together. The positive impact of our digital dashboard
and KPI Mobile App will be felt immediately
by our expert clinical teams and technicians across
the business, and, most importantly, by our patients.
These two digital tools are initially installed in 165
centres across our network, the rest being completed
by the end of the year.”
About the KPI Dasboard and KPI Mobile App
KPI Dashboard
Affidea will work with different vendors for the KPI
Dashboard which contains a set of key performance
indicators to assess the quality and productivity of
Affidea’s service vendors across 16 countries in the
continent.
These KPIs are displayed in a dashboard, where
management can analyze workflows, machine utilization,
uptime and time in between failures to draw
conclusions about productivity and workflow and
drive actions for improvements around efficiency,
quality and overall patient experience.
The KPIs allow Affidea’s teams to access data on
performance across different centres with aggregated
metrics. Affidea’s team of over 7,000 healthcare
professionals will benefit from a combination
of state of the art technology and insight-rich data sets that will support them in:
• Continuing to improve upon Affidea’s award
winning patient safety record
• Maximizing the available capacity of Affidea’s
state of the art medical equipment
• Becoming more proactive by using predictive
data, ensuring the maximum operational performance
of medical equipment
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KPI Mobile App
Affidea's new KPI Mobile App, developed by GE
Healthcare, will feature the service KPI Dashboard,
and will be installed directly on the mobiles of the
centre managers and operations managers. The
app’s dashboard will display the health and status of
Affidea’s advanced medical equipment in real time,
sending dynamic information updates from our
equipment installed base across our 246 centres
in 16 countries.
By installing the app across Affidea’s network
of medical centres, clinical teams can be assured
of uninterrupted operations and equipment data
sharing, with notifications on asset status and
service operations delivered in real time.
Affidea at a glance
- Multinational healthcare provider, with presence in 246 centres across 16 countries in Europe, providing high quality affordable care for millions of patients every year.
- Working with over 7,500 professionals, producing 13 million scans every year.
- Affidea is the only healthcare operator in Europe to sit on the Imaging Advisory Board of IBM Watson Health and also sits on Microsoft Cloud’s board
- 50% of the European winning centres awarded by the European Society of Radiology belong to Affidea
