Search Tag: ratings
2016 05 Jan
No organisation is perfect and even the "best" managers can make bad decisions that may make it difficult for employees to do their work — resulting in poor customer service or a low-quality product. So how do employees explain the problem to the bosses without offending (or angering) them? "Telling truth to power is challenging when your livelihood...Read more
2015 13 Aug
A Johns Hopkins study finds that simple, low-tech practices can make a big difference in improving patient ratings for hospitals. The findings have been published in the journal Medical Care. Some of the key findings of the study include: * Hospitals can improve patient experience by ensuring they do simple things like ongoing rounds by nurses and...Read more
2014 19 Feb
A new study investigating the US population’s awareness of online physician ratings sites has found that 65% of respondents are aware of these ratings, with roughly one-fourth reporting usage of these sites. The full findings are published in the February 19 issue of JAMA. Background information in the article states that while patients were...Read more