Search Tag: ratings
Truth-hurts-but-won-t-kill
2016 05 Jan
No organisation is perfect and even the "best" managers can make bad decisions that may make it difficult for employees to do their work — resulting in poor customer service or a low-quality product. So how do employees explain the problem to the bosses without offending (or angering) them? "Telling truth to power is challenging when your livelihood...Read more
Best-practices-for-high-patient-ratings
2015 13 Aug
A Johns Hopkins study finds that simple, low-tech practices can make a big difference in improving patient ratings for hospitals. The findings have been published in the journal Medical Care. Some of the key findings of the study include: * Hospitals can improve patient experience by ensuring they do simple things like ongoing rounds by nurses and...Read more
Hospitals-facebook-ratings-reflect-care-quality
2015 18 Mar
A study which assessed the relationship between social media and healthcare quality evaluations reveals that hospital ratings submitted by patients and consumers via social media, such as Facebook’s five-star system, accurately reflect patient satisfaction and care quality as measured by readmission rates. The finding that feedback from user-generated...Read more
Study-investigates-online-physician-rating-sites-influence
2014 19 Feb
A new study investigating the US population’s awareness of online physician ratings sites has found that 65% of respondents are aware of these ratings, with roughly one-fourth reporting usage of these sites. The full findings are published in the February 19 issue of JAMA. Background information in the article states that while patients were...Read more
Algorithm-can-assist-icu-discharge-decisions
2014 21 Jan
According to a new study, an innovative intensive care unit (ICU) algorithm could assist clinicians in their decision making when it comes to discharging patients from crowded ICUs, a new study shows. Researcher Ashok Palagiri, MD, an internist at Mercy Medical Center in St. Louis, Missouri, who presented the findings at the Society of Critical...Read more