Search Tag: patient satisfaction

Health Management

The Value of a Good Reputation

2016 25 Aug

HOW HEALTHCARE PROVIDERS CAN IMPROVE THEIR REPUTATION TO ATTRACT MORE PATIENTS AND QUALIFIED STAFF   A good reputation is an important asset for healthcare providers. Along with credible market positioning, it is vital for attracting self-reliant, quality-conscious, and cost-aware patient groups. Qualified and committed employees are key to a positive... Read more

Executive Health Management

Support for Enhanced Physician-Patient Communication Training

2016 07 Mar

A study presented the 2016 Annual Meeting of the American Academy of Orthopaedic Surgeons (AAOS), links patient-perceived physician empathy with improved outcomes and medical care satisfaction. The study has lent support to better doctor-patient empathy training.In the study, 112 new patients (mean age 51) at the Massachusetts General Hospital Department of... Read more

Executive Health Management

VIP Patients: Dividing Haves and Have-nots?

2016 18 Jan

A new company called Docent Health is creating software and mobile applications that will enable hospitals to organise and monitor every aspect of a patient's hospital visit. The service is designed to help healthcare providers treat patients the way upscale hotels treat their customers.  The software will be managed by specially trained staff who will... Read more

IT Management

How will HIMSS Value Score for EHRs Work?

2016 12 Jan

HIMSS Value Score is healthcare's first international quality measurement for the value of health IT. Launched in early December, the model will provide guidance to organisations seeking better strategies for turning their health IT investments into meaningful returns.The Value Score can be a useful tool especially to providers who may not understand... Read more

Executive Health Management

Ditch the Survey: Patient Satisfaction Assessment

2016 04 Jan

While patient satisfaction remains one of the most important factors used to determine the performance of a healthcare facility, they sometimes prove to be inadequate. That is why at Cleveland Clinic, patient satisfaction surveys are supplemented with other information such as complaints and compliments that come through the health system's ombudsman... Read more

IMAGING Management

4 Low-Cost Ways to Improve Your Radiology Service

2015 14 Dec

With the trend towards value-based reimbursement, providers are exerting more effort to improve quality of healthcare services. It's important to note that quality service delivery is determined on an individual basis, through patient-as-customer perceived satisfaction, which may be very different from essential clinical outcomes, according to an article... Read more

Executive Health Management

Patient Advisory Councils Work on Hospital Policy with Medics

2015 07 Dec

In an effort to improve care, hospitals are inviting patients and family advisory councils to work on policies and projects along with the hospital staff. This would give them the opportunity to weigh in on matters that range from the design of hospital rooms to improving communication with nurses. They can even accompany doctors on their rounds. The... Read more

Executive Health Management

Lower Patient Satisfaction With Nurses Trained Abroad

2015 03 Dec

A new study published in BMJ Open concludes that the employment of nurses trained abroad as a substitute for nurses educated at home presents risks to quality of care. Western countries like the U.S. and England rely on nurses trained abroad in times of shortages. This study was conducted with 12000 patients in a sample of 31 National Health Service... Read more

IT Management

Computer Use LInked to Patient Satisfaction

2015 30 Nov

A new study appearing in JAMA Internal Medicine indicates that high computer use by clinicians in safety-net hospital clinics is associated with lower patient satisfaction. The observational study was conducted over two years at an academically affiliated public hospital with a basic electronic health record. Safety-net clinics cater for populations... Read more

Executive Health Management

Nursing Excellence Key to Higher Patient Ratings of Care

2015 18 Oct

A new study conducted by  Dr. Witkoski-Stimpfel at NYUCN and the University of Pennsylvania School of Nursing's Center for Health Outcomes and Policy Research and published in Health Services Research shows that Magnet hospitals that are nationally accredited for nursing excellence have higher patient ratings of care than other hospitals. In order to... Read more

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