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3rd Annual International Patient Experience Summit & Eminence Awards
Start
Wed, 11 Sep 2019, 09:00
End
Thu, 12 Sep 2019, 06:00
WebSite
Venue:
Shangri-La Hotel
Jalan Sultan Ismail
11
Federal Territory of Kuala LumpurKuala Lumpur, Federal Territory of Kuala Lumpur 50250
Malaysia
Federal Territory of Kuala LumpurKuala Lumpur, Federal Territory of Kuala Lumpur 50250
Malaysia
Exhibit
Symposia
Workshops
Organiser
Sponsor
Key Topics
- Patient Experience Design and its impact on healthcare quality
- AI and Healthcare personalization
- The Holistic Patient Experience Model
- Digitalization of Healthcare
- The business side: Measuring the ROI of improved PX
- Organizational Culture transformation
- Patient feedback management
- Patient Engagement Fatigue
- Patient Journey Mapping
- Bringing new innovation and technology which is useful and engaging
- Focusing on the patient and bringing empathy back to healthcare in full force
Key Takeaways
- Identifying and Turning Around the Company Culture
- How Digital & Mobile Can Improve Patient Experience
- Lighting Talks: Strategies to Improve Systems for Managing Patient Complaints Within Healthcare Facilities – What Can We Learn
- Workshop by Customer Experience Professionals Association on Digital Customer Experience: The Power Partnership for Building Competitive Advantage & Journey Management
Programme available online here
Registration available online here
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Georgia World Congress Center
285 Andrew Young International Blvd, NW Atlanta
Georgia, 30313
United States
Georgia, 30313
United States
