Within the healthcare environment, there is a demonstrable need for hospitals to actively seek out patient feedback in order to meet the challenges of enhancing the patient care experience. A deeper understanding of how patients view the care they receive is essential to the goal of service improvement, making the collection of patient feedback a crucial measure for healthcare providers. Using the power of existing point-of-care systems directly at the patient bedside, Real-time Patient Feedback from the Bedside (RTPF) software delivers an interactive, electronic feedback service that is available to patients at any time during their hospital stay