Patient Communication Campaign Inspired by Near-Death Experience
In a new article, a critical care medicine physician from Henry Ford Hospital describes in great detail her near-death experience. The article, published in the New England Journal of Medicine, has resulted in a campaign designed to make healthcare professionals communicate more effectively and to be more empathetic towards their patients.
See Also: What Can Psychologists Do in Critical Care?
In the article titled "A View from the Edge: Creating a Culture of Caring", Rana Awdish, MD, Director of Pulmonary Hypertension Program at Henry Ford Hospital discusses how doctors fail patients in so many ways.
Dr. Awdish nearly died when a tumour ruptured in her liver. She suffered from a multi-system organ failure. The care team managed to save her and she recovered after five major surgeries and multiple hospitalisations. During this entire ordeal, Dr. Awdish explains that she experienced something quite unexpected - a feeling of casual indifference.
“I was privy to failures that I’d been blind to as a clinician,” she says. “There were disturbing deficits in communication, dis-coordinated care, occasionally an apparently complete absence of empathy. I recognized myself in many of those failures.”
Her experience as a patient made her realise several things and so she became a champion for developing a culture that would enable healthcare professionals to talk more effectively with their patients. Her primary message is that "everything matters, always. Every person, every time."
The Henry Ford hospital has a Physician Communication and Peer Support curriculum which is guided by empathy and compassion. It is geared towards developing an understanding of what matters to patients and how this information can be aligned with patient values. Some of the courses included in this curriculum are CLEAR (Connect, Listen, Empathize, Align and Respect) conversations, a communication workshop, real-time shadowing and new-hire orientation.
According to Dr. Awdish, her experience as a patient taught her the importance of shifting her focus from an illness or disease to respecting her patients. She believes that this is the path to providing compassionate, coordinated care.
Source: Henry Ford Health System
Image Credit: Henry Ford Hospital
Published on : Wed, 11 Jan 2017
Intended to facilitate endotracheal intubation in patients where the visualisation of the glottis is inadequate. Features and benefits The blunt, angled tip can be passed blindly into the trachea when visualisation of the glottis is inadequate...
User experience enhanced by leading technologies With state-of-the-art screen technology, BeneVision N-Series patient monitors deliver clear, multi-color, wide-format displays for users to capture and review information at a glance. With...
Always in sight, always in mind Features Mindray believes the best way to predict the future is to create it. The revolutionary BeneVision N22/N19 is designed to optimize user experience by satisfying all your clinical demands....
Dual-lumen Jejunal Feeding Tube with Integrated Gastric Drainage Clinical Performance Compat Stayput is designed to be able to be placed using a variety of placement techniques at/or beyond the Ligament of Treitz. Nurse Convenience...
Intended to establish emergency airway access when endotracheal intubation cannot be performed. Features and benefits Airway access is achieved by using the Seldinger technique via the cricothyroid membrane. The airway catheter is...