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3rd Annual International Patient Experience Summit & Eminence Awards
Start
Wed, 11 Sep 2019, 09:00
End
Thu, 12 Sep 2019, 06:00
WebSite
Venue:
Shangri-La Hotel
Jalan Sultan Ismail
11
Kuala Lumpur, Federal Territory of Kuala Lumpur 50250
Malaysia
Kuala Lumpur, Federal Territory of Kuala Lumpur 50250
Malaysia
Exhibit
Symposia
Workshops
Organiser
Sponsor
Key Topics
- Patient Experience Design and its impact on healthcare quality
- AI and Healthcare personalization
- The Holistic Patient Experience Model
- Digitalization of Healthcare
- The business side: Measuring the ROI of improved PX
- Organizational Culture transformation
- Patient feedback management
- Patient Engagement Fatigue
- Patient Journey Mapping
- Bringing new innovation and technology which is useful and engaging
- Focusing on the patient and bringing empathy back to healthcare in full force
Key Takeaways
- Identifying and Turning Around the Company Culture
- How Digital & Mobile Can Improve Patient Experience
- Lighting Talks: Strategies to Improve Systems for Managing Patient Complaints Within Healthcare Facilities – What Can We Learn
- Workshop by Customer Experience Professionals Association on Digital Customer Experience: The Power Partnership for Building Competitive Advantage & Journey Management
Programme available online here
Registration available online here
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