3rd Annual International Patient Experience Summit & Eminence Awards
![3rd Annual International Patient Experience Summit & Eminence Awards 3rd Annual International Patient Experience Summit & Eminence Awards](https://res.cloudinary.com/healthmanagement-org/image/upload/f_auto,fl_lossy,q_90/v1568116503/cw/00115509_cw_image.webp)
Start:
Wed, 11 Sep 2019, 09:00
End:
Thu, 12 Sep 2019, 06:00
Website:
Venue:
Shangri-La Hotel
Jalan Sultan Ismail
11
Kuala Lumpur, Federal Territory of Kuala Lumpur 50250
Malaysia
Kuala Lumpur, Federal Territory of Kuala Lumpur 50250
Malaysia
Exhibit
Symposia
Workshops
Organiser
Sponsor
Key Topics
- Patient Experience Design and its impact on healthcare quality
- AI and Healthcare personalization
- The Holistic Patient Experience Model
- Digitalization of Healthcare
- The business side: Measuring the ROI of improved PX
- Organizational Culture transformation
- Patient feedback management
- Patient Engagement Fatigue
- Patient Journey Mapping
- Bringing new innovation and technology which is useful and engaging
- Focusing on the patient and bringing empathy back to healthcare in full force
Key Takeaways
- Identifying and Turning Around the Company Culture
- How Digital & Mobile Can Improve Patient Experience
- Lighting Talks: Strategies to Improve Systems for Managing Patient Complaints Within Healthcare Facilities – What Can We Learn
- Workshop by Customer Experience Professionals Association on Digital Customer Experience: The Power Partnership for Building Competitive Advantage & Journey Management
Programme available online here
Registration available online here
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