3rd Annual International Patient Experience Summit & Eminence Awards

3rd Annual International Patient Experience Summit & Eminence Awards

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Exhibit

Symposia

Workshops

Organiser

Sponsor



Key Topics
  • Patient Experience Design and its impact on healthcare quality
  • AI and Healthcare personalization
  • The Holistic Patient Experience Model
  • Digitalization of Healthcare
  • The business side: Measuring the ROI of improved PX
  • Organizational Culture transformation
  • Patient feedback management
  • Patient Engagement Fatigue
  • Patient Journey Mapping
  • Bringing new innovation and technology which is useful and engaging
  • Focusing on the patient and bringing empathy back to healthcare in full force

Key Takeaways
  • Identifying and Turning Around the Company Culture
  • How Digital & Mobile Can Improve Patient Experience
  • Lighting Talks: Strategies to Improve Systems for Managing Patient Complaints Within Healthcare Facilities – What Can We Learn
  • Workshop by Customer Experience Professionals Association on Digital Customer Experience: The Power Partnership for Building Competitive Advantage & Journey Management

Programme available online here

Registration available online here




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