The Blog

All organisations talk about service, but for healthcare organisations, service is everything. Fostering an exceptional service culture throughout your healthcare organisation can be a challenge, but it can be done.  In my book, Raising the Bar on Service Excellence, I talk about what it takes to get the people within the organisation to this level.... Read more

I recently came across a great article. It was written back in 2001 and was based on data from the 80s and 90s, but still may have something to teach us. Three researchers in Montreal, Danny Miller, John Hardwick and Isabel Le Breton-Miller had done an interesting analysis of management fads since 1985. Their first task was to figure out what constituted... Read more

Taher Shams, a passionate management professional, is responsible for the daily operations and overall management of Zulekha Healthcare Group, including Zulekha Hospitals in the UAE as well as the new Alexis Hospital in India. A gold medallist in marketing and finance, Mr. Taher Shams began his career with the Zulekha Healthcare Group and has grown... Read more

ICUsteps was founded in the UK by 2005 by ex-patients, their relatives and ICU staff to support patients and their families through the long road to recovery from critical illness. ICUsteps is the only support group for people who have been affected by critical illness and has helped many former patients, their relatives and medical staff from organisations... Read more

Kimberly Applegate, MD, MS, FACR, is professor of radiology and pediatrics and director of practice quality improvement in radiology at Emory University in Atlanta, Georgia. She serves on the American College of Radiology Board of Chancellors, completing a 2-year term as the first woman to be elected ACR Council Speaker, and has chaired the ACR national... Read more

The Hippocratic Oath, one of the most famous texts in medicine, and perhaps one of the most famous oaths in any profession, is seen as a rite of passage when qualifying as a physician. It represents a commitment to, and the upholding of, ethical standards in medicine. As a qualified GP I remember the sense of pride in taking the oath, and my firm belief... Read more

Julian Dobranowski is Associate Professor of Diagnostic Imaging in the Faculty of HealthSciences at McMaster University, Hamilton, Ontario in Canada. He is Senior Consultant, Strategic Quality Initiatives, Diagnostic Imaging at St. Joseph's Healthcare in Hamilton, Provincial Lead for the Cancer Imaging Program, Cancer Care Ontario and Clinical Lead... Read more

Dr Michael Nurok is the medical director of the Cardiac-Surgical Intensive Care Unit within the Division of Cardiothoracic Surgery in the Cedars-Sinai Heart Institute. Prior to joining Cedars-Sinai, he was instrumental in creating the first Intensive Care Unit at the Hospital for Special Surgery in New York, and served as the unit’s first medical... Read more

Katrine Åhlström Riklund is Professor/chief physician at the Department of Radiation Sciences, Umeå University, Sweden. She is the Programme Director of the Medical School and Assistant Head of the Department of Diagnostic Radiology. She is the President of the 2016 European Congress of Radiology, which opens in Vienna on 2 March. She also serves on... Read more

Dr. Aseem Malhotra is one of the most outspoken cardiologists in Britain. He is an expert in the prevention, diagnosis and treatment of heart disease and has successfully led the campaign against excess sugar consumption. The award-winning NHS cardiologist has successfully motivated leading academics, the media and politicians to make sugar reduction... Read more

Most people don't think much about stethoscopes but the fact is that this tool, so commonly associated with doctors, is at a crossroads. Having been in use for nearly two centuries, the stethoscope is in the midst of a debate with respect to its utility in healthcare.  Over the years, medical technology has advanced to a great extent. The sounds transmitted... Read more

Dr. Sandeep Bansal is a doctor turned entrepreneur. Now CEO of Medic Creations, he works with a team of colleagues on tech solutions that are aimed at improving healthcare and the patient experience. 1. What are your key areas of interest and research? My interest is in improving the global structure of wellbeing, health and social care. I was a GP... Read more

Thomas Ryan, born and raised in Wichita, KS has a BS in biological sciences and his MD/PhD from the University of Alabama at Birmingham. He completed his paediatrics residency training, his paediatric cardiology fellowship training and advanced fellowship in Paediatric Heart Failure/Transplant at Cincinnati Children's Hospital Medical Center. His clinical... Read more

While at RSNA 2015,’s Zoom On met up with Jamie Milas, recently appointed Vice President of Marketing at EOS imaging.  1. What are your key areas of interest and research/assignment?  I am interested in proving  the clinical value of using 3D information for patient-specific diagnostic and surgical planning, to discover ways to... Read more

The province of Quebec in Canada announced last week that it is now legal for terminally ill patients to choose to die. The end-of-life care bill went into effect on the 10th of December. Quebec Health Minister Gaétan Barrette explained that the people of Quebec have now been given a choice.  The choice however, may be short-lived. The Court of Appeal... Read more

James S. Krinsley, MD, FCCM, FCCP is Director of Critical Care, Stamford Hospital and Clinical Professor of Medicine at Columbia University. What are your key areas of interest and research?  Glucose control in the critically ill. What are the major challenges in your field?  Once an outstanding result has been achieved in the ICU, to ensure that the... Read more

Renowned cardiologist and Director of the Scripps Translational Science Institute Eric Topol believes that the future of medicine will include doctors making appointments with patients.  There was a time in healthcare when patients were dependent on doctors for medical tests. However, Dr. Topol believes that the future will not be so. Instead, patients... Read more

1. What are your key areas of interest and research/assignment? Patient care and safety. Ever since the beginning of my career in the Medical Imaging field, I have been obsessed by the risks incurred by patients who are treated with the latest technologies. As a physician and a professional in the healthcare sector, I’m very concerned about the patient’s... Read more

Bringing Benefits To the Patient and the Care ProviderKeeping up with the rapid pace of change in today’s connected world requires ongoing innovation and improvement. This is especially true in the highly technical world of interventional cardiology, where physicians are increasingly using cutting-edge technologies to perform minimally invasive procedures... Read more

Dr. Peter M. Fleischut is the Chief Innovation Officer at NewYork-Presbyterian (NYP) in New York city, a facility that is a leader in healthcare innovation. In 2014, NYP launched the Innovation Centre in order to pool impactful ideas and then realise them with a focus on providing IT support to patients and staff. Since its origin, the Innovation Centre... Read more

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