Search Tag: respect
2017 18 Jul
Cultivating a culture of respect and trust among staff is important to the success of an organisation. It can also be a big factor in improving patient care, as shown by the experience of NewYork-Presbyterian Hospital. At NewYork-Presbyterian Hospital, executives found that cultivating a “culture of respect” among staff meant simply listening...Read more
2015 08 Jul
Hospitals should strive to eliminate emotional harm as much as they do to reduce or eliminate physical harm to patients, according to a BMJ article written by healthcare quality and safety experts from Beth Israel Deaconess Medical Center (BIDMC). Emotional harm is defined as something that affects a patient's dignity by the failure to demonstrate adequate...Read more