Search Tag: Communication
2024 16 Apr
Imagine yourself as a skilled tightrope walker gracefully navigating a crowded hospital atrium. Below you, a sea of patients and staff represents the sensitive patient health information (PHI) you manage daily. Your goal? Confidentiality must be ensured to traverse this digital tightrope securely while clear communication is maintained. This,...Read more
2023 11 Jul
CGFNS International announced that it has appointed Lea Sims, a veteran executive who has held both private and public sector marketing leadership roles, as its Chief Marketing and Communications Officer. Sims will join the CGFNS senior leadership team and play an integral role in driving the organization’s brand transformation strategy. Sims...Read more
2020 11 May
Summary: Staff management during critical times can be and often is very challenging. Therefore, there is a need to learn new processes, acquire new skills/information and use new approaches. A veteran nursing expert talks about how you train, inform and support your staff to achieve the best possible outcomes during a crisis....Read more
2020 11 May
Summary: Tan Tock Seng Hospital, a large multi-disciplinary public hospital in Singapore enters into the future of Hospital Operations with Command, Control & Communications (C3) capabilities at its new Integrated Operations Command Centre. On 22 Jan 2020, Singapore raised its Disease Outbreak Response System Condition (DORSCON)...Read more
2020 11 May
Summary: Communication during a crisis is always a challenge and even more so with the unprecedented COVID-19 pandemic. A group of experts from Ghent University in Belgium talked to HealthManagement.org about the elements of a communication strategy, workflow arrangements and adjustments required in critical times and the ways of how...Read more
2020 26 Feb
Significantly reducing the length of a patient’s stay can be achieved by a measure as obvious as provider teams holding integrated care conferences (ICCs), ie daily meetings during which providers share information. You may also like : Trust-Abundant Team Principles According to the study (Shilian et al. 2020) published in The Journal...Read more
2020 29 Jan
Summary: An initiative in Spain is tapping into the wealth of digital and non-digital communication amongst staff for streamlining information in an innovative interconnective platform called Plan Adapta. Communication among healthcare professionals: what a challenge. Innovation propelled by technology is one of the most significant opportunities...Read more
2019 29 Aug
Effective management is the key to success for any business and the same can be said for the management of hospital systems. Here we explore the top nine management tips to running your hospital successfully. 1) Training of Hospital Staff New staff introduced to the hospital must be competent hospital managers. Hospital staff should be encouraged...Read more
2019 26 Aug
Summary: For the clinician leaders healthcare desperately needs, training has to begin in medical school and continue throughout a career. The connection between great leaders and successful organisations that effectively innovate to remain competitive and provide shareholder value has been well demonstrated in business. To that end, many...Read more
2019 26 Aug
Summary: The authors examine the process involved in creating a strong brand and the advantages that this can bring to an organisation and in particular hospitals by enabling them to establish a significant and distinguished position against their competitors. In manufacturing, retailing and the service sector, it is indisputable: in order...Read more
2019 26 Aug
Summary: HealthManagement.org spoke to Nick Adkins, founder of #pinksocks, a movement that began in healthcare and spreading like wildfire in all industries by activating people to connect by sharing each other’s stories with compassion and empathy to work together as one. What does it mean to be part of the pink socks tribe? ...Read more
2019 22 Jul
This July 23rd marks another #hellomynameis Day, a campaign created by Dr. Kate Granger MBE and Chris Pointon to put both staff and patient trust back into healthcare. The inspiration behind the campaign arose when Dr. Granger was admitted into hospital and found herself frustrated with healthcare staff who did not introduce themselves before administering...Read more
2019 22 Feb
Deter defensiveness, solve problems Chris Argyris’ insights on bad communication and defensiveness are the building blocks for organisational communication. A celebrated business theorist, Chris Argyris (1923-2013) was James Conant Professor of Education and Organizational Behavior Emeritus at Harvard Business School. His concepts form...Read more
2018 23 Nov
Mobile phones (including SMS), email, instant messaging apps, and social media platforms all provide us an easy way to communicate with co-workers and other people. While technology is associated with communication efficiency, the question is "Are we able to communicate effectively?" Especially for hospital and health system leaders, there are certain...Read more
2018 26 Sep
A physician’s office is a busy place, and patients often have to queue up just to see their physician. Time is precious, and apparently time is something which physicians and staff can never have enough of. "Making the most of this time and communicating well is key," says Matt Eventoff, a communication and messaging strategist and founder...Read more
2018 22 Sep
Explainer videos as a communication tool. Whether you want to teach staff, motivate them, alter their perceptions, or simply share an idea, animated video is an engaging and memorable approach. The introduction and evolution of innovative ways to represent concepts and topics via animated video have vitalised the learning environment,...Read more
2018 20 Jul
23 July marks international #hellomynameis day, the campaign which spreads the message on something that is sadly lacking in some healthcare quarters: simple and human communication between staff and patients. HealthManagement.org caught up with campaign co-founder, Chris Pointon, to find out about the wildfire changes the campaign is making in...Read more
2015 11 Oct
Florida Atlantic University’s Christine E. Lynn College of Nursing and Charles E. Schmidt College of Medicine have partnered with Boca Raton Regional Hospital (BRRH) on an innovative one-year project funded by The Josiah Macy Jr. Foundation. The project is titled “Aligning Education and Practice to Support Interprofessional Collaboration” and is designed...Read more
2015 27 Jul
According to an article published in USA Today, hospitals are turning toward patients and their family members for suggestions to improve quality of care. A number of hospitals in the Nashville, Tennessee, area are trying to ensure their patients' voice is part of their planning efforts. For this purpose they have established LifePoint Health, a...Read more
2015 07 Jul
Technology, rising competition and consumer trends are only some of the many challenges that companies have to deal with in today's ever-changing business environment. In this kind of environment, the ability to adapt to change becomes imperative. Successful companies, as Harvard Business School professor Rosabeth Moss Kanter has noted, develop “a culture...Read more
2015 09 Jun
A recent webinar hosted by Becker's Hospital Review discussed the importance of managing the physician referral process. Key benefits of having an enhanced referral process include cost savings and better patient experience. The session focused on improving two main models of referrals: many-to-one, which has a hospital or facility as a central cog,...Read more
2014 14 Oct
Telephone advice nursing, or ‘telenursing’ including telephone triage, is defined as the practice of providing ‘a component of telephone nursing practice that focuses on assessment, prioritisation, and referral to the appropriate levels of care’ and ‘identifying the nature and urgency’ of a caller's or patient's needs'. In Sweden, the service is called...Read more
2014 15 Sep
Gossip can both hinder and help in a hospital environment. Despite the fact that research indicates that it occurs frequently in healthcare organisations, it has not been studied in relation to other organisational manifestations such as burnout and engagement, or quality of care outcomes. A study recently published in the journal Burnout Research...Read more
2014 31 Aug
Guidelines to enhance communication during patient care transitions between healthcare settings have the potential to improve patient outcomes and satisfaction, as well as to decrease overall healthcare costs. During care transitions, patients’ clinicians, including hospital-based clinicians and community-based primary care providers (PCPs), are responsible...Read more
2014 08 Jul
The European Association of Hospital Pharmacists (EAHP) has responded to a consultation by the European Commission advising that any mHealth applications linked to the use of medicines must have levels of regulatory oversight, ideally involving pharmacist expertise, in order to ensure their safety. The European Commission launched a consultation...Read more
2014 03 Jun
A team of Canadian researchers investigating the use of a communication tool within an acute healthcare organisation reports that dialogues improved among staff and between staff, patients and their families. Communication was evaluated before and after implementation of the tool, with participants self-reporting their levels of satisfaction. Leadership...Read more