Field Service Engineer - Medical Devices

About the job

Job Description Summary

Responsible for all resources and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations in Sibiu city, Romania and designated area.

Job Description

Roles and Responsibilities

Under minimal supervision, serve as GE HealthCare Field Service Engineer to assigned customers: complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment specific to Digital Imaging: Magnetic Resonance, Computed Tomography, Nuclear and X-Ray equipment and specific to Patient Care Solution: Anesthesia, Respiratory and Patient Monitoring.

Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are always aware of status of all issues for their designated customers.

Maintain all models specific to a modality’s in the assigned area.

Perform total system level troubleshooting on complex multi-symptom problems.

Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.

Effectively communicate and partner with teammates and colleagues.

Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.

Assist in the growth and direction of business in geographic area.

Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

Play a leading role in complex and multifunctional rooms, share best practices.

Required Qualifications

Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience.

A Bachelor's degree from an accredited university or college

Resident or willing to relocate to Sibiu, Romania

Desired Characteristics

Ability to work independently with minimum supervision, high work standards and quality.

Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.

Fluency in English.

Valid driving license B category valid for Romania, active driving experience.

No restriction to work in hi magnetic field area.

Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Additional Information

Relocation Assistance Provided: No