Patient Access Representative

About the job

Purpose:

Greets and registers incoming patients checks patients out and schedules future appointments to ensure efficient patient flow by performing the following duties.

Responsibilities:

• Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
• Work on Wait/Rescheduling lists for providers and resources and schedule patients accordingly.
• Carries out alternative workflows during system(s) downtime.
• Follow all workflows related to your department.
• Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance the following policy at the end of each day.
• Check for any special type appointment and obtain any eligibility requirements needed.
• Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on the paperwork.
• Communicate effectively with the patient to understand their AVS.
• Answers telephones, directs and handles calls as needed.
• Work with patients on utilization of Welcome Kiosks.
• Work Encounters without Charges report.
• Assists patients with questions about insurance and UPMC/BMA policies.
• Maintains & troubleshoots problems that arise with computers, printers, scanners, label printers, and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
• Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools, or staff messages.
• High School Diploma or GED required.
• Graduate of an accredited Medical Secretarial School preferred.
• Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred.
• Basic Computer Knowledge and experience; Medical Terminology; Ability to add, subtract, multiply, and divide: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form; Must have the ability to effectively communicate information to patients and physicians in one-on-one situations.
  
  

Licensure, Certifications, and Clearances:

• Act 34
  
  

UPMC is an Equal Opportunity Employer/Disability/Veteran

Annual