Workforce Planning & Management Senior Analyst – Telecommute

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
                
We have an opportunity for a Workforce Planning & Management Senior Analyst to work with our Workforce Planning and Management team to maintain and execute on the Workforce Vision of “Enabling UnitedHealth Group contact centers to become a Competitive Advantage for our company.

As a Workforce Planning and Management Senior Analyst, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions. 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Collaborate with all levels of workforce groups/leadership both internally and with our vendor partners to identify gaps and emerging needs
• Drive toward forecast/financial accuracy goals and objectives 
• Ensure data integrity across multiple reporting platforms
• Create business process optimization and documentation including provision of educational tools and resources
• Create and maintain consolidated uniform data packaging across all of the front office
• Anticipate customer needs and proactively identify solutions across individual business segments that range from 5,000 to 10,000 advocates
• Provide insight into areas of opportunity on metrics and / or the efficient use of resources using data both internally as well as with our vendor partners
• Utilize models, dashboards, processes to facilitate awareness and understanding both within the workforce teams as well as the operational business units they support
• Find creative solutions to complex problems through data management and analytics 
• Make decisions autonomously with little direction to identify/solve complex problems

Demonstrated Skills:

• Ability to work in a complex matrix environment providing support to individual vendor partners and 10,000+ advocate populations across several geographical locations
• Excellent written and verbal communication delivery with experience in catering the delivery from SVP to Frontline supervisor
• Ability to maintain and facilitate multiple interdependent business plans 
• Expert presentation skills
• Advanced understanding of Excel
• Advanced negotiation/influence and relationship management skills
• Be a strong change agent and resilient to roadblocks 
• Bias toward action
• Solve complex problems on own; proactively identifies new solutions to problems

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in service operations center, call center or Workforce Management that support populations of 3,000+ FTE’s across at least two different geographical locations
• 2+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin) 
• 1+ years of experience leading or managing projects involving populations greater than 3,000 FTE’s
• 1+ years of statistical analysis experience
• Advanced understanding of Excel
• Advanced analytical skills

Preferred Qualifications:

• Undergraduate degree 
• 3+ years of experience working in systems administration, logistics, demand planning, or reporting
• 1+ years of experience working with financial models/budgets
• 1+ year working within matrix environments that include vendor/BPO partnerships
• Proven track record of identifying defects and process variation, and working to improve processes and reduce defects (Six Sigma, Lean methodologies)
• Experience scheduling, conducting planning meetings, and managing capacity 
• Health care industry experience 

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Here's the thing about challenges. They provide limitless opportunities for greatness. And what we have in mind for you is definitely big. At UnitedHealth Group, we're changing the future of health care and we have the expertise, advanced technology and global resources to make it happen. As a Senior Business Analyst, you'll work with the brightest minds in the business and find yourself digging deep to find the solutions to help people live healthier lives. You'll be responsible for analyzing, reviewing and forecasting data for operational and business planning to impact the health care system. What could be more satisfying than that? Join us!

We have an opportunity for a Strategic Planning & Analysis Analyst to work with our Workforce Effectiveness team to maintain and execute on the Workforce Vision of “Enabling UnitedHealth Group contact centers to become a Competitive Advantage for our company."
As an SP&A Analyst, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to seek out opportunities to create consistency and efficiencies across all areas of Front Office Workforce and Planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions.