• France Healthcare System

    France’s health system has in recent years been a paradox, both for expert observers within the country and those overseas. In June 2000, the World Health Organisation ranked the country’s healthcare system as the “best in the world”. This was in spite of the fact that in terms of standard benchmarks for high-tech healthcare, France lagged most...

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  • Healthcare IT in France

    Healthcare IT in France is a mix of gems and some persistent dark spots. The former arises from its world-class ‘dirigiste’ policies for high-technology in general. The latter are mainly due to the complexities of its welfare system (in the shape of enduring healthcare budget deficits) and its generally slower adoption of the Internet – ironically,...

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  • The Minitel: France"s High-Tech Early Bird

    From the Eiffel Tower through the tail-free delta wing Mirage III fighter jet to the TGV supertrain, France has an enviable reputation for taking an iconoclastic, but surprisingly successful approach at the cutting-edge of high technology. Today, when the Internet becomes as commonplace as a dishwasher in Western households, it may be salutary to...

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  • Six Sigma

    Author William LaFollette  currently serves on the Board of Directors of the  American Society for Quality (ASQ).   Six Sigma can reduce defects in services to unprecedented levels because of its strong emphasis on statistical analysis and measurement in design, manufacturing, and the entire area of patient-oriented activities....

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  • Capability Maturity Model (CMM)

    Author Catalina Ciolan is Project Director of the European Association of Healthcare IT Managers in Brussels,  Belgium.   The Capability Maturity Model (CMM) is a process capability maturity model which helps in the definition and understanding of an organisation’s processes. Initially known as Humprey’s CMM (name given after...

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  • Managing Change in Healthcare

    Nondelegable Role Author Chip Caldwell  is president of Chip Caldwell & Associates, and is the Northern Florida Regent of the American College of Healthcare Executives.   As a consultant and coach to senior leader teams, Black Belts, and physician leaders who are learning to use improvement approaches like lean and Six...

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  • The Investment Dilemma

    Facing Hospitals Author Oliver Rong is Principal at the Competence Centre, “Pharmacy and Healthcare”, at Roland Berger Strategy,  Berlin, Germany   The current position in Germany The Hospital Financing Law, KHG, of 1972 provided that investment in German hospitals would be allocated from public moneys (Section...

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  • Cost Benefit Analysis vs.Return to Investment

    Tom Jones is Director at TanJent Consultancy.   Taking decisions can be tough. Taking complex decisions is even tougher. Most eHealth decisions are probably at the tougher end of the complex. They can affect the performance of healthcare resources, impact patients, and are often linked to changes to clinical and working practices...

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  • European Software Institute

    Author Caroline Hommez   is Managing Editor of (E)Hospital, the Official Journal of the European Association of Hospital Managers in Brussels,  Belgium.   ESI-Tecnalia was set up in 1993 as a non-profit technology foundation by the European Commission with the support of Spain’s provincial Basque Government. Its...

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  • Wireless Technology in the ICU

    Author Neil A. Halpern   is Chief of Critical Care Medicine, Department of Anesthesiology and Critical Care Medicine, Memorial Sloan Kettering Cancer Center,  New York and Professor of Clinical Medicine, Weill Medical College of Cornell University,  New York.   Wireless technology offers a viable opportunity to...

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