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President/CEO Baird Group Fort Atkinson, WI USA
All organisations talk about service, but for healthcare organisations, service is everything. Fostering an exceptional service culture throughout your healthcare organisation can be a challenge,
READ MOREBut Only if You Do These Three Things The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to business leaders, you’ll find that there aren’t many who feel that the culture in their organisations is what they would like it to be. The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to business leaders,...
READ MOREWhat if you walked into your favourite coffee shop one day and discovered that you couldn't order your usual "customised" coffee? You'd be served caffeinated black coffee or nothing at all. Many industry leaders recognise that their customers are demanding customised experiences; after all, you can customise everything from your computer to your morning cup of coffee. But what about the frontline...
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