A professor in hospital management at the University of Münster since 1994, Wilfried is also a EFQM (European Foundation of Quality Management) Assessor focusing on procurement and logistics management, business process management, strategic management and medical cost control among other areas. He is also member of the board of directors at Kerckhoff Clinic Heart and Lung Campus Bad Nauheim.
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Academic Director Centre for Hospital Management (CKM), University of Muenster Muenster, Germany
Centre for Health Care Management and Regulation HHL Leipzig Graduate School of Management
The continuing shortage of qualified care personnel and doctors is forcing hospitals to develop innovative concepts of personnel management in order to attract personnel and bind them over the long term. The concept of ‘Magnet Nursing,’ or the ‘Magnet Hospital,’ which has been practiced successfully in the U.S., provides some insights into a promising new orientation for organising and managing...
READ MORESummary: Where can digitalisation in healthcare be applied to yield quantum leaps in efficiency, cost-savings, patient safety and care quality? Almost no other area in healthcare offers so much potential for increasing process efficiency, for improving medical quality as well as patient safety, and finally, for achieving sustainable economic success, as digitalisation. In particular, applicatio
READ MORESummary: The authors examine the process involved in creating a strong brand and the advantages that this can bring to an organisation and in particular hospitals by enabling them to establish a significant and distinguished position against their competitors. In manufacturing, retailing and the service sector, it is indisputable: in order to achieve a sustainable competitive advantage,...
READ MOREA leadership model for the health care sector In medical institutions, leaders are required to ensure, through delegation of responsibility, that working conditions are characterised by interdisciplinary thinking, team-oriented work and ongoing improvement. Leaders in the health sector must be aware of the fact that hospitals operate in a market, which is not in fact a market in the
READ MOREThe new role of hospitals and the triple aim challenge. The concept of the boundaryless hospital, in combination with the value chain approach, provides the theoretical basis for an effective and efficient network design. Initial situation The highly developed healthcare systems of the western countries will, generally, face similar challenges over the next five to ten years. These...
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