Global Medical Imaging was founded on April 15th, 2002 to be a “Brand Indifferent” ultrasound solutions provider. In the beginning, we were primarily focused on the private practice market and supported our customers by being an advocate for the ultrasound purchaser, user and asset manager. This foundation was built to support our vision of becoming the largest and most trusted third party ultrasound organization in the country.
GMI’s commitment to our customers led us to grow our Service & Support staff in an effort to emerge into new markets and meet our customers growing demands. To accomplish this, we added a large parts inventory, regionalized field service engineers, an outside Sales Support team, in-house customer service team and dedicated technical support engineers. The addition of these key players allowed us to consistently deliver outstanding customer service and provide a phenomenal customer experience. With the addition of the service and support teams we were able to offer cost effective service solutions in the form of free technical support, training, custom service contracts and ultrasound management programs at a 40% savings compared to OEMs.
We are proud to be one of the pioneers of transducer repair in our industry, by bringing a transducer repair operation to our facility in Charlotte. GMI invested wholly into the transducer repair aspect of our business in an effort to provide our customers with a cost effective solution to control the cost of maintaining their current assets.