Basic expectations underscore how excellent communications within your hospital contact centre and beyond are at the core of every good, responsible organisation.
When a code blue occurs, hospital teams expect the right people to be notified immediately and to respond to the emergency with the help of emergency notification solutions. If a patient needs immediate medical attention, he or she expects the caregiver to respond quickly. When a patient’s family member contacts yourhospital call centre, the caller expects to be transferred to the correct room in a matter of seconds. When doctors are waiting on crucial patient results, they expect to be contacted on their preferred device accurately and efficiently, whether they usepagers or smartphone messaging. Additionally, when an operator needs to reach a staff member at home, he or she expects the on-call scheduling information to be accurate.