Care Manager

About the job

JOB OVERVIEW

Care Indeed is looking for enthusiastic, detail-oriented, and skilled professionals with a can-do attitude to join our team as full-time Care Managers. As a member of our team, you will communicate with clients and their families, doctors, and medical staff; and monitor clients' situations on an ongoing basis to ensure that changing needs are addressed. Strong management, leadership, and problem-solving skills and a willingness to learn and continuously improve are essential for success in this role.

A demonstrated background in education skills, knowledge, and experience in aging and care

management is also necessary to provide quality care management services.

CARE INDEED CORE VALUES

Care Indeed is a leading provider of home care services throughout the Bay Area, and we are now making our way into home health. Our founders started this journey with a passion for providing the best compassionate care possible to our clients. Our Care Manager must embody and promote our core values in all interactions with clients, employees, vendors, and other business partners. These values guide our decision-making process at Care Indeed, shaping the compassionate, ethical, and responsible care we provide.

• Honesty, Integrity, Kindness, Empathy
• Serve with Passion: Prioritizing Help, Confidence, Humility, Striving for Greater Good, Making a Real Difference
• Do the Right Thing: Honesty, Ethics, Truthfulness
• Do What You Say: Timeliness, Completing Tasks, Accountability, Responsibility
• Make it Great: Continuous Improvement, Exceed Expectations, Nurturing Excellence in Others
  
  

DUTIES & RESPONSIBILITIES:

• Update client records, manage changes in care plans and conduct reassessments.
• Ensure successful staffing and Coordination of care
• Collaborate with supervisors to meet clients’ care needs.
• Assist in quality assurance visits and check-ins.
• Provide resources and training to caregivers.
• Accompany clients to appointments when required.
• Document family or caregiver reports regarding client status for the Care Managers and respective family point of contact.
• Assist in coordinating client care conferences, caregiver orientation, and training.
• Monitor assigned accounts and assist in reports and data entry.
• Provide additional support for new client cases, including home visits during the initial care visits, and serve as a backup when needed.
• Establish and maintain referral resources to ensure referral sources' satisfaction.
• Execute additional duties as required to support the Client Care Managers.
  
  

QUALIFICATIONS & EXPERIENCE

• A Bachelor's degree in psychology, counseling, rehabilitation, gerontology, nursing, or sociology is required.
• Specialized training in gerontology/geriatrics is preferred.
• A minimum of 3 years of healthcare experience, with prior client management and/or marketing experience in the health/home care industry being a plus.
• Strong presentation skills with the ability to effectively communicate the value of Care Indeed and its mission.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Availability during and after business hours, and for on-call rotation on weekends.
• Excellent written and verbal communication skills with an eagerness to learn.
• Unwavering commitment to ethical work standards in all interactions with clients and employees.
  
  

SALARY

• $70,000 - $80,000 Annually

WORK HOURS AND BENEFITS

• Job Type: Full Time
• Location: Menlo Park, CA
• Schedule: Monday - Friday, 9:00am - 5:30pm
• Benefits - 401(k) matching, Dental Insurance, Health insurance, Life insurance, Paid time off, Vision insurance

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, smartphones, photocopiers/scanners, shredders, and filing cabinets. Risk of exposure to bloodborne pathogens-limited

• Risk of exposure to bloodborne pathogens – limited
• The position is stressful in terms of meeting deadlines.
• It requires minimal lifting of office records and printouts.
• It is primarily a desk job that essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication
• Travel is required; use of personal car to local, out-of-town seminars, conferences, or meetings