Managing People-Online Course

Managing People- Online Course

Exhibit

Symposia

Workshops

Organiser

Sponsor



Introduction


The Managing People Online Course will equip you with the personal and professional skills to get the best from your people and teams. It covers the essential concepts, tools and models that underpin a professional approach to managing people. The six week course is delivered fully online though six modules of intensive, highly engaging e-learning content, with carefully curated resources, activities and discussions. This is a tutor facilitated e-learning course with feedback and support offered by a management trainer professional.


Target Audience

This e-learning course is for the busy person who finds it difficult to take time out for self-development. It is designed for those recently promoted to a management position or considering going for promotion.


Course duration ƒ

6 modules over 6 weeks ƒ


Certificate ƒ

Award: HMI Certificate ƒ

CPD: 27 CPD Hours


Learning Outcomes

  • Set clear, unambiguous standards, goals and objectives for individuals and teams
  • Identify key performance indicators for your organisation and your team
  • Plan, Do and Review performance
  • Communicate appropriate feedback to staff in a timely and constructive manner
  • Use an assertive and consistent approach when dealing with under performance
  • Understand the meaning of conflict at work
  • Be aware of who can be involved in the conflict
  • Know what the signs and symptoms of conflict in the workplace
  • Understand potential causes of conflict in the workplace
  • Adopt a systematic approach to managing conflict
  • Consider ways of preventing future conflict
  • Use the GROW model of coaching.
  • Set meaningful coaching goals
  • Identify the role of questions in the coaching process
  • Gain commitment for coaching objectives
  • Agree outcomes and manage expectations
  • Acknowledge and address the challenges in the coaching relationship
  • Monitor the progress of individual learning and development
  • Understand the four stages of team development
  • Be able to descibe the main characteristics of an effective team
  • Identify the advantages and disadvantages of team work
  • Develop a team work culture
  • Understand the value of motivation and feedback to individuals in your team
  • Consider the impact of teamwork on performance
  • Use an assertive and consistent approach when dealing with dignity at work issues, grievances and disciplinary situations.
  • Identify the key concepts of employment legislation
  • Explain the concepts of equality and diversity
  • Have a working knowledge of employment law as it affects day-to-day management
  • Be able to apply best management practice within the law
  • Have a working knowledge of key organisational policies & procedures and know where to seek advice and guidance
  • Outline the objective(s) to be achieved through a presentation e.g. what you expect people to know, to do
  • Prepare the structure of a presentation
  • Plan the content of a presentation
  • Prepare and use appropriate aids in support of a presentation, such as visual, audio, handouts
  • Identify answers to likely questions raised by the presentation
  • Evaluate own performance.





PRICE
€199 per participant


Course Content

Managing Performance
  • Understanding factors affecting performance
  • Setting goals in KRAs
  • Identifying and supporting good performance
  • Managing poor performance

Conflict Management
  • Causes (of conflict)
  • Types (of conflict)
  • Tools to resolve conflict
  • Pre-empting and preventing conflict

Coaching
  • Coaching as a management style
  • Advantages and benefits of coaching
  • Principles of coaching
  • Coaching processes

Managing Team
  • Stages of team development
  • Developing effective teams
  • Managing teams
  • Optimising team performance

Policies and Procedures
  • Managing employee grievances
  • Handling discipline
  • Dignity and respect in the workplace

Presentation Skills
  • Planning; objective, structure, content
  • Delivery; medium, audience, body language



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