International Patient Experience Symposium 2019

International Patient Experience Symposium 2019

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Reinvigorate your Organisation’s Commitment to the Highest Quality of Care Delivery, Clinical Outcomes & Patient Experience

Healthcare in Disruption – “Amazonification” Effect

The realities of the new healthcare market—consumers with high passion for healthcare providers, the rise of digital health disruptors and providers with lagging loyalty metrics—make providers vulnerable to patients switching to competitors.

In the changing healthcare climate, it’s a sink-or-swim market for the region’s healthcare organizations.
Patient experience is now increasingly becoming the cornerstone of optimal health care delivery and the reputation driver for facilities and providers

Wake-Up Call: Prepare for the NexGen PX
The consumerization of healthcare requires providers to adapt to change. The end goal must be to provide excellent consumer experiences—every time, for every consumer.

Time is now to step back from the front lines to re-evaluate the plan of action. Develop strategies, create new approaches, and be inspired by the people who are creating winning patient experiences.

Pushing real innovation and discovering shift in solution-based thinking; International Patient Experience Symposium is an annual event bringing great minds together along with patients sharing their stories and providing a real-world perspectives on bridging the service excellence gap.


Programme available online here


Central Themes:

Perfect Examples of Translating Intention to Action
Showcasing success stories that offer 360 degree perspective on excelling the art of person-centered care delivery:
  • Re-engineer Care Delivery and Experience through Innovation
  • Culture & Leadership Transformation
  • Design Thinking
  • Nursing Excellence
  • Real-Time PX Measurement Matrix
  • Next Generation Patient Engagement & Empowerment
  • Creating an Environment of Reliability & Consistency
  • Aligning Culture & Diversity with Care Programs
  • Caregiver Experience & Satisfaction
  • Empathy & Communication
  • Learning from Patient Stories of Life, Death and in Between
  • Adapting to Healthcare Disruption
  • Interoperable Healthcare IT systems/ Integrated & Seamless
  • Facility Design Transformation: The Hardware for PX Heartware
  • Service Recovery: Rebuilding the Trust & Loyalty

Registration available online here


2 Days Conference
Delegate Rate: – $699
Standard Delegate Rate: $799

2 Days Conference + Masterclass
Early Bird Delegate Rate: $999
Standard Delegate Rate: $1099





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