Managing People-Online Course
Start:
Wed, 8 Feb 2017, 09:00
End:
Wed, 22 Mar 2017, 15:00
Venue:
Exhibit
Symposia
Workshops
Organiser
Sponsor
Introduction
The Managing People Online Course will equip you with the personal and professional skills to get the best from
your people and teams. It covers the essential concepts, tools and models that underpin a professional approach
to managing people. The six week course is delivered fully online though six modules of intensive, highly engaging
e-learning content, with carefully curated resources, activities and discussions. This is a tutor facilitated e-learning
course with feedback and support offered by a management trainer professional.
Target Audience
This e-learning course is for the busy person who finds it difficult to take time out for self-development. It is designed for those recently promoted to a management position or considering going for promotion.
Course duration
6 modules over 6 weeks
Certificate
Award: HMI Certificate
CPD: 27 CPD Hours
Learning Outcomes
- Set clear, unambiguous standards, goals and objectives for individuals and teams
- Identify key performance indicators for your organisation and your team
- Plan, Do and Review performance
- Communicate appropriate feedback to staff in a timely and constructive manner
- Use an assertive and consistent approach when dealing with under performance
- Understand the meaning of conflict at work
- Be aware of who can be involved in the conflict
- Know what the signs and symptoms of conflict in the workplace
- Understand potential causes of conflict in the workplace
- Adopt a systematic approach to managing conflict
- Consider ways of preventing future conflict
- Use the GROW model of coaching.
- Set meaningful coaching goals
- Identify the role of questions in the coaching process
- Gain commitment for coaching objectives
- Agree outcomes and manage expectations
- Acknowledge and address the challenges in the coaching relationship
- Monitor the progress of individual learning and development
- Understand the four stages of team development
- Be able to descibe the main characteristics of an effective team
- Identify the advantages and disadvantages of team work
- Develop a team work culture
- Understand the value of motivation and feedback to individuals in your team
- Consider the impact of teamwork on performance
- Use an assertive and consistent approach when dealing with dignity at work issues, grievances and disciplinary situations.
- Identify the key concepts of employment legislation
- Explain the concepts of equality and diversity
- Have a working knowledge of employment law as it affects day-to-day management
- Be able to apply best management practice within the law
- Have a working knowledge of key organisational policies & procedures and know where to seek advice and guidance
- Outline the objective(s) to be achieved through a presentation e.g. what you expect people to know, to do
- Prepare the structure of a presentation
- Plan the content of a presentation
- Prepare and use appropriate aids in support of a presentation, such as visual, audio, handouts
- Identify answers to likely questions raised by the presentation
- Evaluate own performance.
Course Content
Managing Performance
- Understanding factors affecting performance
- Setting goals in KRAs
- Identifying and supporting good performance
- Managing poor performance
Conflict Management
- Causes (of conflict)
- Types (of conflict)
- Tools to resolve conflict
- Pre-empting and preventing conflict
Coaching
- Coaching as a management style
- Advantages and benefits of coaching
- Principles of coaching
- Coaching processes
Managing Team
- Stages of team development
- Developing effective teams
- Managing teams
- Optimising team performance
Policies and Procedures
- Managing employee grievances
- Handling discipline
- Dignity and respect in the workplace
Presentation Skills
- Planning; objective, structure, content
- Delivery; medium, audience, body language
More events
Wed, 11 Dec 2024 - Fri, 13 Dec 2024
Mon, 13 Jan 2025 - Thu, 16 Jan 2025
Mon, 20 Jan 2025 - Fri, 24 Jan 2025
Mon, 27 Jan 2025 - Thu, 30 Jan 2025
Mon, 3 Feb 2025 - Tue, 4 Feb 2025
Mon, 3 Feb 2025 - Tue, 4 Feb 2025
