Marcello Perez
Healthcare Operations & Compliance Specialist (SME) Healthcare Administration & Regulatory Compliance: Senior healthcare operations professional with 20+ years of experience in hospital administration, ensuring full compliance with healthcare regulations, accreditation standards, and institutional policies. Clinical–Administrative Integration: Trusted liaison between executive leadership, clinical departments, and technical teams, aligning operational strategy with patient care delivery and organizational performance goals. Lean Healthcare & Emergency Department Optimization: Subject matter expert in Lean methodologies within Emergency Department (ED) settings, driving workflow redesign, throughput improvement, cost containment, and operational efficiency. Facilities & Infrastructure Management: Oversight of hospital facilities management, including large-scale renovations, infrastructure expansion, capital equipment planning, and maintenance operations. Patient Experience & Service Recovery: Partnered with Clinical Directorates to enhance patient and family engagement, manage complex service recovery cases, and implement structured feedback improvement systems. Supply Chain & Operational Analytics: Strategic leadership in supply chain operations, inventory optimization, vendor coordination, and performance analysis to ensure cost-effective service delivery
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