Search Tag: wait times
2018 10 Apr
Clinical demand for specialised MR examinations such as breast MR has increased. Long wait times for MR examinations may increase patient anxiety and can contribute to delayed diagnosis. A quality improvement (QI) initiative enabled a large referral academic radiology department to address the long wait times for breast MR, while ensuring that patient...Read more
2015 05 Jan
A hotelier shares his thoughts on customer service in an article recently published in the Journal of the American College of Radiology. The article is based on a lecture given by Mr. Horst H. Schulze on how a business or organisation can optimise service for their customers. Schulze currently serves as the chairman and chief executive officer of Capella...Read more