Search Tag: customer service
2016 16 May
For the first ten of our expansive 34 year history at Ampronix, we were an electronic equipment repair company. Today, we have expanded to become a service, manufacturing, and distributing trifecta with the mission of providing superior, customized care solutions at a nominal price so healthcare providers can focus on what really matters—improving patient...Read more
2015 14 Dec
With the trend towards value-based reimbursement, providers are exerting more effort to improve quality of healthcare services. It's important to note that quality service delivery is determined on an individual basis, through patient-as-customer perceived satisfaction, which may be very different from essential clinical outcomes, according to an article...Read more
2015 20 Jan
Radiologists are increasingly recognising their role as direct service providers to patients and seeking to offer an exceptional patient experience as part of high-quality service delivery. A recent article by Andrew Rosenkrantz, MD and Kristine Pysarenko, MD from NYU Langone Medical Center, published in Academic Radiology , explores important areas...Read more
2015 05 Jan
A hotelier shares his thoughts on customer service in an article recently published in the Journal of the American College of Radiology. The article is based on a lecture given by Mr. Horst H. Schulze on how a business or organisation can optimise service for their customers. Schulze currently serves as the chairman and chief executive officer of Capella...Read more