Search Tag: Communication

Executive Health Management

Understanding bad communication

2019 22 Feb

Deter defensiveness, solve problems Chris Argyris’ insights on bad communication and defensiveness are the building blocks for organisational communication. A celebrated business theorist, Chris Argyris (1923-2013) was James Conant Professor of Education and Organizational Behavior Emeritus at Harvard Business School. His concepts form... Read more

Executive Health Management

Does face-to-face communication always work best?

2018 23 Nov

Mobile phones (including SMS), email, instant messaging apps, and social media platforms all provide us an easy way to communicate with co-workers and other people. While technology is associated with communication efficiency, the question is "Are we able to communicate effectively?" Especially for hospital and health system leaders, there are certain... Read more

Executive Health Management

Short read: Putting the patient at ease - 10 steps to better communication

2018 26 Sep

A physician’s office is a busy place, and patients often have to queue up just to see their physician. Time is precious, and apparently time is something which physicians and staff can never have enough of.  "Making the most of this time and communicating well is key," says Matt Eventoff, a communication and messaging strategist and founder... Read more

Executive Health Management

Captivate staff with animation

2018 22 Sep

Explainer videos as a communication tool. Whether you want to teach staff, motivate them, alter their perceptions, or simply share an idea, animated video is an engaging and memorable approach. The introduction and evolution of innovative ways to represent concepts and topics via animated video have vitalised the learning environment,... Read more

Executive Health Management

2018 20 Jul

23 July marks international #hellomynameis day, the campaign which spreads the message on something that is sadly lacking in some healthcare quarters: simple and human communication between staff and patients. HealthManagement.org caught up with campaign co-founder, Chris Pointon, to find out about the wildfire changes the campaign is making in... Read more

Executive Health Management

Teamwork Featured in New Project

2015 11 Oct

Florida Atlantic University’s Christine E. Lynn College of Nursing and Charles E. Schmidt College of Medicine have partnered with Boca Raton Regional Hospital (BRRH) on an innovative one-year project funded by The Josiah Macy Jr. Foundation. The project is titled “Aligning Education and Practice to Support Interprofessional Collaboration” and is designed... Read more

Executive Health Management

Hospitals Seek Patient Family Advice on Care

2015 27 Jul

According to an article published in USA Today, hospitals are turning toward patients and their family members for suggestions to improve quality of care.  A number of hospitals in the Nashville, Tennessee, area are trying to ensure their patients' voice is part of their planning efforts. For this purpose they have established LifePoint Health, a... Read more

Executive Health Management

10 Tools for Change Management

2015 07 Jul

Technology, rising competition and consumer trends are only some of the many challenges that companies have to deal with in today's ever-changing business environment. In this kind of environment, the ability to adapt to change becomes imperative. Successful companies, as Harvard Business School professor Rosabeth Moss Kanter has noted, develop “a culture... Read more

Executive Health Management

Cutting Costs of Referrals

2015 09 Jun

A recent webinar hosted by Becker's Hospital Review discussed the importance of managing the physician referral process. Key benefits of having an enhanced referral process include cost savings and better patient experience. The session focused on improving two main models of referrals: many-to-one, which has a hospital or facility as a central cog,... Read more

Executive Health Management

Telenursing: Proper Communication Avoids Malpractice Claims

2014 14 Oct

Telephone advice nursing, or ‘telenursing’ including telephone triage, is defined as the practice of providing ‘a component of telephone nursing practice that focuses on assessment, prioritisation, and referral to the appropriate levels of care’ and ‘identifying the nature and urgency’ of a caller's or patient's needs'. In Sweden, the service is called... Read more