Director, Digital Operations

Moderna
Other (specify in description)
More than 9 years
Poland
26 Mar 2023

If you are hired into this position, you will be joining an organization which is changing the face of modern healthcare. In Moderna we digitize everywhere possible using the power of digital information to maximize our impact on patients. And in this role you will have an immediate and unprecedented impact on society

As well as receiving a salary which is among the most competitive in the industry, you will also receive an annual bonus (with the potential to over-perform, based on achieving objectives), stocks and shares in Moderna (both a “new hire grant”, which is topped-up with “annual refresh” every year), in addition to a benefits scheme which is designed to take care of you and your family.

The Role:

In Moderna we integrate automation and digital into everything we do. The Digital Team enables all business functions in achieving their day-to-day objectives and long-term vision. Together we optimize the impact Moderna has on human health. The Digital team continuously evolves and optimizes its operating model. A key component of it is also the build-up and the operations of the Digital hub in Poland.

The Director, Digital Operations will act as Digital site head for Warsaw and in this role will partner with the Digital Leadership to recruit and onboard the skills required to build Warsaw as a key hub for delivery of Digital services globally. As the local company manager this role will coach and support the digital team members in their day-to-day activities. Being the counterpart to the Moderna International Business Services site-head in Warsaw the Director, Digital Operations will be key in ensuring quality of Digital services for the local stakeholders.

The Director, Digital Operations will own and continuously improve the Digital operating model to ensure it enables the growth targets of the company. The operating model includes Moderna Digital’s harmonized processes and enabling tools, the organizational building blocks, the role catalogue, the service catalogue, and the framework of how Digital teams engage with stakeholders. The role will then focus on ensuring adherence to the operating model, measure and manage Digital performance on its processes and services.

Here’s What You’ll Do:

  • Partner with the Digital LT and the hiring managers to shape the role descriptions for Warsaw roles in a way which maximizes the appeal of the role and the chances of identifying the best possible candidates
  • Leverage own network, work with Talent Acquisition and external stakeholders (public authorities, professional associations, universities, agencies, etc.) to promote the Moderna brand as an employer and identify possible candidates
  • Participate in the selection process of Digital roles and support the digital associates in their onboarding
  • Partner with the DLT and the operational managers to make sure associates in Warsaw have the support they need and have sufficient coaching, guidance and support
  • Provide additional coaching and support on site for the Digital associates through proximity
  • Team building activities to consolidate the team spirit and sense of belonging of the Digital team members in Warsaw
  • Partner with the Warsaw site head and the local business stakeholders to support flawless digital delivery and continuously improve the operating model between Digital and Business
  • Partner with the leaders across the Digital team in the continuous improvement of the digital operating model
  • Put the business stakeholders at the center to ensure the goal of an outstanding experience when dealing with Digital at Moderna.
  • In partnership with DLT and HR identify opportunities for improvement of the organizational design (org elements and building blocks, role design, etc.)
  • Leveraging organizational learnings, emerging internal new practices as well as external best practices, continuously improve our internal processes, their degree of automation, and the effective management of the “hand-offs”, targeting a continuous reduction of alignment time required for our associates.
  • Run measurement and reporting of performance metrics, proposing the required improvement initiatives
  • Identify opportunities for improvement of the way Digital performance is measured, always having in focus the need to delight Digital stakeholders
  • Own and manage the Digital service catalogue which makes it easy for business stakeholders to understand what they get from Digital and how
  • Maintain and continuously improve the stakeholder management framework which enables business stakeholders to easily identify and engage their Digital counterparts
  • Harmonize how the Digital teams communicate and collaborate: preparation and execution of department meetings, reporting and management reviews, team meetings and events, associates onboarding, maintenance of Digital content on myModerna, and more.

Here’s What You’ll Bring to the Table:

  • A broad network in the local market of digital professionals in Warsaw and strong connections with external stakeholders
  • Experience as Digital or IT site head
  • Ability to lead through influence, coach, and mentor Digital associates without a direct reporting line
  • Deep knowledge and experience in Digital/IT operating practices, models, processes, etc. including regulatory and compliance aspects
  • Experience in managing relationships with senior Digital and Business stakeholders
  • Proven ability to understand and influence senior stakeholders, building trust and driving the change agenda leveraging both the formal and the informal elements of the organization
  • Proven leadership, communication, and management skills
  • Proven ability to work effectively and collaboratively in a complex matrix organization
  • Proven ability to deal with uncertainty, adjusting course as the circumstances change, without jeopardizing the end goals and the achievement of the strategic objectives
  • An obsession with maximizing positive stakeholder experience when dealing with the Digital team

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

  • Quality healthcare and insurance benefits
  • Lifestyle Spending Accounts to create your own pathway to well-being
  • Free premium access to fitness, nutrition, and mindfulness classes
  • Family planning and adoption benefits
  • Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary winter break
  • Educational resources
  • Savings and investments
  • Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

In over 10 years since its inception, Moderna has transformed from a research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse clinical portfolio of vaccines and therapeutics across seven modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for rapid clinical and commercial production at scale. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna's capabilities have come together to allow the authorized use and approval of one of the earliest and most effective vaccines against the COVID-19 pandemic.

Moderna's mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and autoimmune diseases. Moderna has been named a top biopharmaceutical employer by Science for the past seven years. To learn more, visit www.modernatx.com.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

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