Executive Director - Remote in OKC OR Tulsa

Careers at Landmark, part of the Optum and UnitedHealth Group family of businesses. At Landmark, we work to deliver high quality, comprehensive care to chronically ill patients wherever they reside and whenever they need it. We focus on doing what’s right for the people we serve, even when it’s not easy. This is your opportunity to be part of a compassionate team that is setting out to change health care for complex, chronic patients. We’re looking for driven people like you because changing the status quo takes dedication. Here, we’ll invest in your personal and professional growth while giving you a unique opportunity to make a difference. Helping people feel their best is a rewarding part of doing your life’s best work.(sm)

Company Introduction

Landmark Health is a high growth, entrepreneurial organization committed to improving healthcare for the patients with the most intense and complex medical needs. Landmark partners with health plans across the country to bring high-quality, compassionate medical care our nation’s sickest members, wherever they reside and whenever they need it.

By integrating technology, a highly innovative care delivery model, and multidisciplinary clinical teams, Landmark delivers health management capabilities at scale for the most frail and clinically complex segments of the population - the 3-5% of members that account for 20-30% of all national healthcare expenses annually.

Position Description

The Executive Director will oversee operations in the local Landmark Health market, working to ensure high quality patient care, excellence in client relations and meeting of all financial, operational, and quality metrics.

You’ll enjoy the flexibility to work remotely* from either OK City OR Tulsa, OK.

Primary Responsibilities

• Serve as the on-the-ground owner for all business outcomes, working in partnership with the Regional President, Chief Clinical Officer and Regional Director of Clinical Operations to sets and meet utilization goals, operational and quality metrics as follows:
• Accountable for market to reach goals on Landmark Value equation: gross savings, program cost, engagement, and documentation
• Accountable for meeting market EBITDA budget
• Regular review of key operational metrics and reports to track performance
• Proactively identify and problem solve obstacles to reaching targets
• Accountable for overall market performance related to Landmark Value equation (engagement, gross savings, program cost, HCC documentation and coding) and all sub-operational and clinical metrics
• Incorporation of Landmark’s mission, vision, and values into market culture
• Cultivate solid community relations with community PCPs, specialists, acute care, SNF, LTC and ALF facilities
• Ownership of patient engagement metrics, strategies and tactics
• In partnership with Regional Leadership Team, employ an entrepreneurial approach to market growth
• As appropriate or useful for reaching market goals, pursue and develop innovative community partnerships (e.g.: HIE, fire department, community social services etc.)
• Solicit and build new potential client relationships in market- Exec. Director should partner with Landmark Business Development, but also be driven to independently push forward any market growth conversations and tactics
• Work with local team and corporate to identify and implement innovative approaches to drive net savings and improve documentation
• Recruit, hire, manage and retain a high performing team at all levels
• Provide oversight for continuous quality improvement initiatives. Build and maintain positive relationships with health plan business and clinical counterparts
• Serve as the key account manager for the health plan relationship, including but not limited to leading Joint Operating Committee meetings, attending key executive meetings and serving as a partner for operational needs as they arise.
• Collaborate with the clinical and operational leadership to plan and execute initiatives to continuously improve the clinical delivery model
• Monitor all metrics to identify opportunities for process improvements and/or staff education to produce optimal outcomes
• Coach, mentor, and counsel mid-level clinical managers/supervisors/leads to meet expected performance levels
• Promote the Landmark program in the local provider, facility and health plan community, to foster growth of existing programs and develop new health plan relationships
• Appropriately escalate management issues and risks to appropriate Regional, Clinical or Operations Leader
• Participate with senior management on special projects/initiatives
• Provide local expertise in new business development
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Bachelor’s Degree in healthcare related field or business administration, Masters level
• 8+ years of administrative / management experience preferred in health care, preferably in the managed care setting
• Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar

Preferred Qualifications

• Superior reasoning, planning, and time management skills
• Superior verbal and written communication skills
• Superior telephone communication skills
• Superior multi-tasking skills, detail oriented
• Superior organization skills
• Self-starter, proactive, works quickly and accurately
• Professional demeanor

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut, Nevada, or New York City Residents Only: The salary range for Colorado residents is $113,500 to $218,100. The salary range for Connecticut/Nevada/New York City residents is $113,500 to $218,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.