Executive Director of Operations - Gastroenterology

Covenant Physician Partners
5 to 8 years
26 Nov 2022

Arizona Centers for Digestive Health, a Covenant Physician Partner, is looking for a full-time Executive Director of Operations to join our busy and growing group of practices located throughout the valley and Prescott, Arizona.

About The Opportunity

The Executive Director of Operations is the top non-physician professional administrative position overseeing our ambulatory surgery centers (ASCs) as well as our practices. Under the direction of the Regional Vice President and Governing Board of Directors, this position maintains broad responsibilities for all clinical and administrative functions for the medical group.

This position will be responsible for the following areas: Local Operations, Medical Information, Communications and Medical Records, Billing and Collections, and Financial Operations. You will work closely with the following Covenant Surgical Partners Departments: Operations, Clinical Services, Human Resources, Accounting, Revenue Cycle, Compliance / Legal, Managed Care /Third Party Contracting, Practice Development/ Expansion and Information Systems.

The Executive Director will adhere to and comply with Covenant Surgical Partners Code of Conduct, Human Resource Policies and Procedures, Operational Policies and Procedures, HIPAA Compliance, Patient Bill of Rights, OSHA and the Corporate Compliance Plan.

General Responsibilities:

  • Manage the administrative and relevant clinical operations of the Practice in coordination with the Board of Directors.
  • Identify and create opportunities to enhance, develop, and expand the Practice with effective strategic plans.
  • Ensure fiscal responsibility.
  • Lead the entire organization with cost effective management, optimal productivity and maximized profits.
  • Work on the management succession planning of the organization to make sure that capable management is in place to handle all work efficiently.
  • Maintain various official business, management and confidential documents and have them available to the Board of Directors at all times.

Corporate Office Operations:

  • Ensure regulatory compliance with federal and state agencies and accreditation standards.
  • Ensure billing and coding practices are followed in accordance with the Corporate Compliance Plan.
  • Implement appropriate policies, procedures, and plans to assure compliance with laws, regulations, contractual requirements, and good business practices.
  • Ensure equal access compliance with State and Federal regulations.
  • Advance customer service standards and goals.
  • Support physicians in all activities required for the professional practice of medicine.
  • Identify needs and opportunities for contractual services, as well as the negotiation and maintenance of such contracts.
  • Provide direction and leadership to the physicians, staff, and contractual employees of the Practice.
  • Ensure that prudent financial decisions are made at all levels of the organization, including the Board of Directors and the Governance Committee.
  • Identify and manage opportunities to enhance the revenue of the Corporation and the principles of the Practice.

Medical Information, Communications and Medical Records:

  • Manage information technology and communication systems.
  • Maintain proper recording, filing, retrieving, transmission and storage of medical records documentation, as required by practice policy and governmental regulations. Ensure compliance with Federal and State HIPAA regulations and all accreditation standards.
  • Oversee the management and maintenance of administrative and medical records and confidentiality of patient information.
  • Guarantee all regulations and requirements for Medicare and Meaningful Use are met.

Billing and Collections:

  • Ensure efficient billing and collections operations for the organization with management oversight of the billing department.
  • Monitor and analyze billing and collections data to certify proper functions and report same to the Governance Committee (GC) and Board of Directors.

Financial Operations:

  • Monitor the preparation of monthly financial reports and the quarterly and annual financial statements to ensure accurate financial reporting in accordance with Generally Accepted Accounting Principles.
  • Coordinate the preparation of annual budget and review with the Board of Directors.
  • Monitor fiscal control of the budget and explain budget variances.
  • Implement and monitor internal cash and accounting controls to improve accounting processes and procedures.
  • Maintain asset inventory and the proper handling and use of all corporate owned assets.
  • Identify and monitor any perceived or real financial issues of the practice and report them to the Board of Directors.
  • Approve Purchase Orders in accordance with budgetary guidelines.
  • Review payments for accuracy and ensure the required approvals are met before executing payments.
  • Monitor cash balances, daily cash averages, cash trends and determine future cash needs.
  • Ensure accurate and timely payroll processing.
  • Manage the revenue cycle for the practice and secure timely distribution payments to partners.
  • Maintain the financial and strategic operations for all related entities.
  • Complete all federal and state reporting requirements to ensure allowable reimbursement.

Human Resources:

  • Adhere to Covenant Surgical Partners’ human resource policies in accordance with federal and state requirements; maintain proper Human Resource records.
  • Partner with Covenant Surgical Partners’ human resource team to oversee staff recruitment, development, training and retention. Ensure compensation for all staff is in line with industry standards.


  • Liaise with Covenant Surgical Partners’ Legal Counsel to coordinate legal activities by working collaboratively with legal counsel and manage all legal requirements of the practice.
  • Adhere to all medical and legal principles for the administrative and clinical actions of the Practice.
  • Provide medical and legal information to the Corporation’s health care providers.
  • Monitor legal events, opinions, or positions that are relevant to the Practice.
  • Facilitate legal actions impacting the Practice and coordinate legal requirements.
  • Identify and prevent potential legal issues for the Practice.
  • Maintain all agreements and contracts; propose changes which would be beneficial.

Managed Care and Third Party Contracting:

  • Work with Covenant Surgical Partners’ credentialing department to maintain proper credentialing and facilitate site visits for the purpose of credentialing or re-credentialing the office or facility to accept state and federal health plans.
  • Monitor and improve practice fee schedules in accordance with industry standards.
  • Monitor payer contractual requirements and negotiate insurance contracts.

Practice Development and Expansion:

  • Work with Covenant Surgical Partners’ physician recruiter to secure new physician providers and non-physician providers (CRNP, P.A., etc.) including: compensation, benefits, expense reimbursements, credentialing, licensing, malpractice insurance, continuing education, and medical testing.

About The Candidate

Minimum Requirements:

  • Five (5) or more years of experience in healthcare management at a manager, director, or executive level, preferably in a multiple physician medical practice setting
  • Bachelor's degree in Business, Healthcare, or a related field; or equivalent years of experience
  • Thorough knowledge of regulatory codes and accreditation standards, HIPAA laws, licensing requirements, OSHA, CLIA, MSDS and AAAHC standards
  • Possess and exercise a high degree of competence and knowledge with regards to clinical operations, strategic planning, human resource management, financial management, planning and forecasting.Superior communication skills, both verbal and written.
  • Able to communicate effectively with all levels of Covenant from Center associates through management and able to make JV Board of Manager presentations. Can effectively interact with and persuade regulatory agency staff. Communicates in spoken and written format. Comfortable making presentations.
  • Able to positively influence physician partners in accomplishing goals and objectives of the Centers and Covenant.
  • Ability to travel, including overnight travel, when requested and necessary to meet business requirements or attend meetings.

Preferred Qualifications:

  • Master's degree in Healthcare Administration, Business Administration, or a related field
  • Two (2) or more years of xperience in practice and / or ASC management
  • Candidate must show a proven history of successful medical practice leadership and a demonstrated excellence in medical operations management.
  • ACHE membership
  • Certified Medical Practice Executive (CMPE)

About Covenant Physician Partners

At CPP, we offer the opportunity to be part of an organization that’s advancing healthcare and creating a new model for the future. Covenant Physician Partners delivers superior value to patients, physicians, associates, and communities through professional and innovative services.

We provide an outstanding benefits package to our full-time associates that includes:

  • Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday
  • Medical, Dental, and Vision insurance after 30 days of employment
  • $250 of professional development funds provided every year
  • Invest in your future with tuition reimbursement and a company match on your 401k
  • Associate discounts at major retailers such as Amazon Prime and Costco

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