TECHNICAL SUPPORT SUPERVISOR - J&J MEDTECH (Guarulhos/SP)

Johnson & Johnson
Other (specify in description)
5 to 8 years
Other
01 Dec 2022

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.

In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.

We are in this for life.

We are changing the trajectory of human health, YOU CAN TOO. Please visit https://www.jnjmedicaldevices.com/es-419 for more information.

We are searching for the best talent for Technical Service Supervisor to work on-site in Guarulhos-SP, Brazil.

You Will Be Responsible For

Leads the technical team of internal services (Service Center). Provides support to the team on maintenance activities at the service center, giving resources and helping on agenda prioritization. Provides support and problem resolution for sales, customers, and support areas, being the focal point for internal services. Ensures that all service activities performed on service center are completed on time. Identifies problem and recommends resolution on existing processes. Documents and reports on field activities as well as incorporate and promote process improvements. Participates in generation of technical bulletins and service procedures. Works with service representatives, sales representatives, clinical specialists and customers to improve internal service. Coordinates relevant customer startups, technical paperwork and training. Assists in the development and maintenance of performs other additional duties or projects as assigned. Participates on quality related documentation creation, investigations, CAPA activities and discussions. Participates on internal and external audits, representing the area. Ensures all the team have adequate technical, system and other relevant training, besides vaccines and PPE required stuff. Handle spare parts for the development of the services, providing backing to the planning team on the demand needs. Stay updated based on the training catalog proposed by the company. Respond for tangible and intangible products that are assigned to perform the services. Follow and put as priority the code of ethics and respect (CREDO) of the company!

Qualifications

Qualifications and requirements:

  • Degree in electronics, physics, engineering, chemistry or career that is related to the management of high technology equipment.
  • Work experience of at least 5 years as a technical support engineer, high-tech equipment maintenance engineer, senior computer/electronic support technician or similar, with proven command of oral and written English language at sophisticated level.
  • Background of at lest 2 years on leading people and audits. Desirable on technical service area.
  • Significant to have practical experience with Windows environments. Good knowledge of computer systems, mobile devices and other technical products for hardware control. Familiarity with remote desktop applications and help desk software is really appreciated.
  • Required experience in service of medical equipment and surgical pavilion.
  • Advanced/Fluent in English.

Solid Abilities

  • Ability to diagnose and address technical problems that processes and people, aligned to learning capacity while doing the activities.
  • Ability to offer step-by-step technical help, both written and oral.
  • Good interpersonal skills for problem solving and customer management.
  • Leading people

Residence in Guarulhos/SP or nearby and availability to travel in São Paulo and Brazil.

Primary Location

Brazil-São Paulo-Guarulhos-

Organization

J&J do Brasil Indústria e Comércio de Produtos para Saúde Ltda. (7600)

Job Function

Sales

Requisition ID

2206069636W


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