Sr. Customer Advocate

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).　

 

At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.　

 

From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.

 

Agfa HealthCare is currently looking for a Sr. Customer Care Advocate to be responsible for the overall planning and execution of projects and activities that support the department vision and strategy.  This role will work with the various stakeholders to understand the marketplace, the business opportunities and how best to capture and operationalize those opportunities.

 

This is a remote position and it can be based anywhere in the United States 

 

Main Responsibilities:

 

• Thorough understanding of Customer Support mission, vision and objectives. 
• Work with the Customer Support Leadership Team to identify, define, develop and execute initiatives that support department strategy.
• Focus on opportunities and initiatives that optimize the customer experience, streamlines workflows, reduces workloads, provides clarification and understanding to stakeholders, enhances customer success, employee success and provide revenue enhancement opportunities. 
• Work with GSN to support a transition to a consistent and sustainable GRIP model promoting customer involvement and revenue enhancement.
• Create Business Plans for larger approved projects that contribute to overall Agfa HealthCare business plan
• Potential projects to be evaluated can include Database & Security Services, Security and Patch Management Services, Customer Empowerment Training, Database Management Services
• Support transition of Customer Support to new Shared Model, SMA Renewals to Inside Sales, etc.
• Create plans for ensuring customer loyalty as well as up-selling strategies to existing customers
• Work with Global and Regional marketing to launch solutions into North America
• Work with thought leaders to promote World Class Support Services

 

Competencies:

• Good organization and time management skills
• Continuous learning orientation; keeps abreast of new and emerging technologies and markets
• Proactive, self-starter, action oriented, results oriented
• Market and customer problem awareness
• Strong Verbal and written communication skills, including presentation skills
• Able to discuss Agfa’s strategy at the C/O level and bring a customized vision and value proposition to the customer which supports the hospital’s strategy

 

Requirements:

• 5+ years Healthcare Experience
• 3+ years in a technical customer interface role

 

Education:

Bachelor’s degree

 

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and  committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.　
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact [email protected].

 

At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.

Learn more about Agfa HealthCare and follow us on Instagram.