• Keith Francis


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    Email —  ******@***forgemedia.ca
    Associate Senior Director Human Factors Forge Media + Design —  Toronto, Ontario, Canada

Featured in HealthManagement.org

  • Humanising the ICU Through Thoughtful Design

    • 24/07/2025

    As advanced technology increasingly plays a role in monitoring critical biometrics and assessing care, sometimes in favour of personalised interventions, machines can overshadow the patients they are meant to support. Individuals arriving in the ICU often lose their choice, control, and ability to communicate. This paper explores ways to humanise the ICU experience through thoughtful design and1

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