Raising the Bar for MRI: United Imaging 1.5T at Biokyttariki Prognosis

Biokyttariki Prognosis in Athens has introduced a United Imaging uMR 670 1.5T MRI system, offering a full spectrum of examinations with high image quality, shorter scan times and fewer repeat studies. The new service strengthens diagnostic pathways, improving patient comfort and access and supporting a future-oriented, patient-centred care model.

Key Points

• United Imaging 1.5T MRI expands Biokyttariki Prognosis diagnostic capacity.
• High-quality MRI images support faster, more confident clinical decisions.
• Optimised protocols and automation streamline workflow and cut scan times.
• Patient-centred MRI design improves comfort, cooperation and tolerance.
• Strong industry partnerships secure long-term service and upgrade support.

Institution Overview

Q.: Please provide information about your institution, including the services provided and main therapeutic areas.

Biokyttariki Prognosis S.A. is a Greek group of diagnostic centres based in Athens, currently operating five facilities in key urban areas, including Ymittos, Vyronas, Pagkrati and Peristeri. Founded in 2010 by a team of specialised professionals, the company set high standards for accurate medical diagnosis and early treatment of modern pathologies, with a strong commitment to human values and reliability. Offering a broad range of diagnostic tests that support primary healthcare, Biokyttariki Prognosis focuses on early detection and monitoring of chronic conditions. Its main clinical areas of expertise include cardiology, body ultrasounds, microbiology and imaging services.

Q.: In which areas do you excel, and what challenges do you encounter?

We believe we particularly excel in our patient-centric approach, the immediacy of access to our services, the rapid turnaround of test results and the way we actively reinforce the physician–patient relationship. Our goal is for every patient to feel respected, clearly informed and genuinely cared for at every stage of the diagnostic process.

At the same time, we face several important challenges. Continuous, high-quality training of our staff is essential, as the healthcare sector has been evolving rapidly in recent years, both technologically and organisationally. In parallel, the careful management of the company’s financial resources, within a framework of constrained public funding for diagnostic examinations, remains a constant challenge. This is further compounded by complex reimbursement and fiscal mechanisms, such as rebate and clawback policies, which require meticulous planning to safeguard the sustainability of our group while maintaining the highest possible standards of service quality.

Service Needs & Rationale

Q.: What clinical or operational needs drove your decision to upgrade or expand MRI facilities?

The decision to upgrade our services by establishing an MRI department was driven primarily by the vision of our President and Chief Executive Officer, Dr. Dimitrios Vichos, one of the most experienced cardiac surgeons in Greece. His goal was to ensure that our patients have access to the highest possible standard of imaging, thereby enabling more immediate and accurate evaluation of their examinations by treating physicians and supporting the selection of the most appropriate therapeutic strategy. MRI was considered a key step in enhancing our diagnostic pathways and elevating the overall quality of care we provide.

Q.: How does the United Imaging 1.5T system align with the diagnostic requirements of your centre and the population you serve?

The integration of the United Imaging uMR 670 1.5T MRI system has allowed us to perform the full spectrum of MRI examinations, including neurological, musculoskeletal, angiographic, cardiac, abdominal–liver and paediatric studies. This is supported by the specialised expertise of our highly experienced technologists, as well as by the structured operational model under which our centres function. The combination of the management’s vision, dedicated and well-trained staff, and a clearly defined operational framework translates into a particularly high-quality service offering for our patients. The most important features of the United Imaging 1.5T system, from our perspective, include its high image quality, short examination times, extensive range of protocols that cover even the most demanding clinical scenarios with the use of AI, the high level of patient comfort and the technologically user-friendly interface for our technologists.

Q.: Did you conduct an evaluation process comparing different vendors?

Our organisation conducted an evaluation of different offers and solutions before making a final decision. We ultimately chose the United Imaging uMR 670 1.5T system on the basis of its image quality, its use of advanced technologies and AI-driven applications, and the provision of prompt, high-quality technical support. These factors were crucial in ensuring that the system would not only meet our current diagnostic needs but also support our long-term commitment to clinical excellence and patient-centred care.

Imaging Quality & Diagnostic Observations

Q.:What changes, if any, have you noticed in imaging consistency or diagnostic clarity since implementation?

Since I am a healthcare professional with exposure to different imaging systems, I have always relied on structured feedback from both our technologists and our radiologist partners. With the United Imaging 1.5T MRI, we have observed a clear improvement in image quality and examination consistency, which translates into greater confidence in delivering accurate diagnoses for our patients. The diagnostic clarity is noticeably enhanced, and the near-complete absence of artifacts is a key advantage, as it allows for more straightforward image interpretation and contributes to faster and more efficient patient management.

Q.:Are there examples where MRI findings supported earlier decision-making or reduced the need for additional examinations?

In our daily communication and meetings with referring physicians, we often receive feedback that the MRI imaging quality enables them, in several cases, to avoid additional diagnostic tests. This not only accelerates clinical decision-making but also shortens the overall diagnostic pathway for the patient, reducing inconvenience and anxiety while supporting more timely treatment planning.

Q.:In which anatomical areas or protocols (eg neuro, MSK, abdomen, pelvis, vascular) have you noticed practical differences in routine use?

From a practical standpoint, we have noticed particularly significant improvements in musculoskeletal studies, cardiac cases and angiographic examinations. In these areas, the level of detail, tissue contrast and overall reliability of the images have made a tangible difference in routine use, enhancing the value of MRI as a central tool in our diagnostic workflow.

Table 1. Distribution of the most frequent MRI examinations in 2025.

Workflow & Departmental Operations

Q.:How has the system impacted throughput, scheduling or managing daily demand?

As the United Imaging uMR 670 1.5T is the first MRI system integrated into our group, there are no comparative statistics with a previous scanner, but its implementation has had a significant impact on how we manage daily demand. The MRI department, located at the Vyronas branch, operates from Monday to Friday between 07:00 and 21:00 and on Saturday between 07:00 and 14:00, with two technologists operating the system during these hours. We now feel the satisfaction of being able to serve our patients directly and with high quality, without having to refer them elsewhere.

Between 1 January and 31 December 2024, we carried out examinations for around 1,000 MRI patients. From 1 January to 21 November 2025, almost 2,500 MRI patients have already been scanned, representing an approximate 150% increase in patient volume. It is a development that makes us particularly proud and motivates us to continue investing even more in our services.

Q.:Have specific workflow features or automations helped streamline routine tasks or reduce examination time?

In terms of workflow, the wide range of available protocols, which covers the majority of our referring physicians’ clinical requirements, together with the user-friendly interface and built-in automation features, have clearly helped streamline daily operations. These tools support our technologists in setting up and performing examinations efficiently and consistently, reducing complexity and the overall examination and service time. Since our organisation places great importance on fast and well-coordinated patient service, these improvements in workflow are highly valuable for us.

Q.:Have there been any changes in repeat scan rates or in managing patients with motion or cooperation difficulties?

Based on daily feedback from our technologists, we have also observed fewer repeat scans due to inadequate image quality, as well as better management of more challenging patients, such as those with claustrophobia or elderly patients who may find it difficult to remain still. Although we do not yet have formal quantitative data on re-scan rates, the combination of image quality, optimised protocols and shorter examination times contributes to completing studies successfully on the first attempt in most cases. Over time, we plan to monitor these parameters more systematically. For us, the most important outcome is the ability to offer patients faster and higher-quality service, with fewer delays and less discomfort during the diagnostic process.

Patient Experience

Q.:What feedback have you received from patients regarding comfort, communication and the overall examination process?

We actively seek feedback from every patient individually, as we consider each person unique and want to understand their experience in detail. Patients frequently report that they feel comfortable inside the scanner, noting the sense of space, the appropriate lighting that does not strain the eyes, and the lower noise level compared with other MRI systems they have experienced. Many also appreciate the option to listen to music during the examination, which they often mention as a feature they do not find easily elsewhere. In addition, they highlight the role of our specialised staff – both the reception team and the technologists – in helping them feel welcome, reassured and at ease. The overall process is perceived as very smooth and efficient, as all departments involved know exactly what needs to be done, minimising delays and unnecessary waiting time.

Q.:Have you observed differences in patient cooperation or tolerance during standard protocols?

We have also observed clear benefits in terms of patient cooperation and tolerance during examinations. In a consistently productive three-month period from 1 September to 21 November 2025, internal statistics show that more than 92% of patients attended their scheduled MRI appointments. During this period, cancellations, mainly due to claustrophobia or general inability to undergo the examination, remained below 2%, while no-show rates were generally between about 3% and 7%.

Given that in Greece, and particularly in diagnostic centres, many patients are known to book MRI appointments but cancel at the last minute due to fear of the machine, such low cancellation percentages are considered very important. Reducing these figures even further, ideally towards zero, is an everyday goal for our team. We believe that the capabilities and performance of the MRI system, together with the way our staff communicate with and support patients throughout the procedure, contribute significantly in this direction. Overall, we are very satisfied with this aspect, as it directly aligns with our goal of providing a comfortable, patient-centred experience alongside high-quality diagnostic imaging.

Team Integration & Training

Q.:Generally, what was the team’s perception of this new investment?

The team’s perception of this new investment was overwhelmingly positive. When the MRI project was first announced, there was a strong sense of enthusiasm and pride across the organisation. On the one hand, colleagues felt that this major step immediately positioned our group among the leading diagnostic providers in Athens. On the other hand, many recognised that the new system would allow different specialties and professionals within the organisation to evolve, by engaging with more advanced technologies and workflows.

Q.: How was training organised for radiographers, and how swiftly did the team adapt?

Training for radiographers was organised on site and delivered by specialised engineers from our local partner Papapostolou, who also coordinated the installation and operational launch of the system. Both the technologists and the responsible radiologist felt confident with the scanner within a short period of time and reported that they were quickly able to work comfortably with it in daily practice. This rapid adaptation confirms the user-friendly nature of the platform and its seamless integration into routine clinical work.

Q.: Did the introduction of the system necessitate updates to protocols, QA procedures or departmental processes?

As this was the first MRI system of this type within our organisation, we had already prepared and aligned our internal procedures in advance. All MRI-related workflows were incorporated into the company’s existing Data Management system, which is used across all departments. This allowed us to standardise protocols, ensure consistent documentation and support quality assurance processes without disruption. Rather than requiring a complete redesign of our operations, the introduction of the MRI system strengthened an already structured, data-driven framework for departmental processes.

Clinical Pathways & Referrals

Q.: In which referral areas (eg oncology, neurology, orthopaedics, general practice) has the system been most relevant?

We receive MRI referrals from a wide range of specialties, including oncology, orthopaedics, gastroenterology, cardiology and internal medicine/general practice. The system has proven particularly relevant in the follow-up of musculoskeletal conditions, in providing high-quality imaging for cardiac and neurological cases, and in supporting more specialised studies. We now feel we have a clear advantage in advanced examinations such as cardiac MRI, breast MRI, multiparametric studies (eg prostate) and MR angiography, among others.

Q.:Are there examples where MRI has helped create smoother patient pathways or clearer communication with referring clinicians?

In orthopaedic cases, in particular, we have observed that the availability and quality of MRI imaging can help avoid delays before surgery in selected clinical scenarios. By providing precise and timely information, the system supports surgeons in finalising their decisions more quickly and confidently, which in turn contributes to smoother and more efficient patient pathways.

We have also seen a positive impact on communication with referring clinicians. Their clinical questions have become more targeted, and we no longer encounter complaints regarding image quality or the adequacy of the examinations performed. This improvement is the result of a combination of factors: the capabilities of the MRI system itself, the specialised staff within our organisation and the highly experienced radiologist who serves as the scientific lead of the department. Together, these elements foster clearer, more effective collaboration and support high-quality decision-making for patient care.

Operational & Resource Considerations

Q.:Have you observed any developments regarding scheduling efficiency, resource utilisation or energy consumption?

From an operational perspective, the system has allowed us to schedule our days in a more predictable and efficient manner. It gives us the flexibility to accommodate almost any case that needs to be examined promptly, without significant delays, while maintaining a high standard of quality. So far, we have not observed disproportionately high energy consumption for the level of performance it provides. We expect to have more precise data on this aspect over the coming months, as we approach two full years of operation and can analyse our metrics in a more comprehensive way.

Q.: Are there measurable or observable effects on daily departmental productivity or patient access?

In practical terms, we are now able to serve a greater number of patients with shorter waiting times compared with many other diagnostic centres. This improvement in access is reflected not only in our daily throughput, but also in the fact that we are increasingly receiving patients from areas where other diagnostic providers are geographically closer. Patients are willing to travel further because they value both the availability of appointments and the overall quality of service we offer.

Setup and Integration

Q.:How was the planning, installation process and deployment of the system?

From the very beginning, the planning and installation process was well structured and collaborative. Together with our local partner Papapostolou, we defined a clear timeline, coordinated the necessary site preparations and ensured that all technical specifications were fully met. The installation and commissioning proceeded smoothly and according to schedule, with appropriate testing and quality checks before the system was introduced into routine clinical use. Overall, the deployment was completed with minimal disruption to our daily operations, which was very important for us.

Q.:Are there any advantages to working with a well-established distributor and a leading imaging equipment supplier?

Working with a well-established distributor and a leading imaging equipment supplier has offered clear advantages. On the one hand, the distributor provides strong local support, deep experience in the Greek healthcare environment and rapid response whenever technical or organisational questions arise. On the other hand, partnering with a major imaging manufacturer such as United Imaging gives us access to advanced technology, ongoing software developments and a reliable long-term roadmap for service and upgrades. This combination has given us confidence that we are not only investing in a high-quality system today, but also in a partnership that will support our clinical and operational needs in the years to come.

Future Outlook

Q.:What developments or plans are on your roadmap (protocol refinement, team training, applications support, research interests)?

At Biokyttariki Prognosis, we see ourselves as an organisation that consistently thinks about the future of medical service delivery. The introduction of our MRI system was only the beginning; it marked a clear step towards raising the bar, particularly in the field of diagnostic imaging. Our ambition is not simply to follow technological developments, but to proactively shape a high-standard imaging environment that supports modern, patient-centred care.

Q.: Do you see the need to explore advanced MRI applications in the near future? If so, within what timeframe?

Our company operates under a long-term, carefully designed and highly structured strategic plan for investment in healthcare services. This includes both the continuous modernisation of existing equipment and the planned integration of additional modalities and capabilities in the near future. We place strong emphasis on the ongoing education of our staff through regular seminars, workshops and multidisciplinary meetings, as well as close collaboration with our technology partners and referring clinicians. In this way, we aim to ensure that protocol optimisation, application support and clinical practice evolve together and remain aligned with international standards.

Q.: Is there anything else you believe would be helpful for peers considering similar service developments?

Looking ahead, we do see a clear need to further explore advanced MRI applications. Our intention is to expand progressively into more specialised clinical areas, as our team, infrastructure and patient population are ready to benefit from them. For peers considering similar developments, our experience suggests that a future-oriented mindset, a realistic but ambitious strategic plan and sustained investment in staff training are just as important as the choice of equipment itself. When these elements come together, a new MRI service can become a powerful driver for quality, innovation and trust in the wider community.

Conflict of Interest

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