Artificial intelligence continues to transform healthcare delivery, with recent developments focused on enhancing trust, explainability and user-friendliness across the care continuum. Technology firms like Infinitus, Ambience Healthcare and Anthropic are advancing AI tools that serve patients, clinicians and revenue cycle managers. These innovations are not only expanding the scope of AI capabilities but also addressing critical concerns around hallucination, accuracy and oversight—vital components in healthcare’s high-stakes environment.
Hallucination-Free Voice AI for Patient Engagement
Infinitus has taken a significant leap in addressing AI trustworthiness by launching the first hallucination-free voice AI agents designed specifically for patient engagement. These agents deliver round-the-clock access to healthcare information and support, enabling patients to interact with provider expertise even outside of traditional care hours. The company’s proprietary Discrete Action Space approach limits AI responses to a vetted set of phrases, ensuring alignment with clinical and regulatory standards. This deliberate constraint helps eliminate the risk of hallucinations—a common flaw in generative AI—thereby safeguarding the reliability of patient interactions.
Beyond patient communication, the new voice agents facilitate automated tasks such as care coordination and clinical documentation submission. This automation aims to streamline provider workflows and reduce delays in care delivery. The AI agents are compliant with HIPAA and SOC 2 standards and are capable of validating inputs in real time using data tailored to payer plans, treatment areas and patient-specific contexts. Additionally, the agents perform autonomous self-evaluation to detect anomalies or gaps in conversation outputs, triggering human oversight when necessary. This layer of accountability is crucial in reinforcing confidence in AI tools used within clinical environments.
Ambience Healthcare Joins Azure for Scalable AI Deployment
To accelerate adoption and streamline implementation for health systems, Ambience Healthcare has made its AI platform available on the Microsoft Azure Marketplace. Designed to support over 100 medical specialities, the platform integrates seamlessly with electronic health records (EHRs) and provides ambient listening capabilities. This functionality enables real-time analysis of clinical conversations to surface accurate coding, including ICD-10 and CPT, as well as generate comprehensive patient summaries and referral documentation.
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By automating these tasks, Ambience’s platform aims to enhance revenue cycle management through improved coding precision and full audit trails. This contributes to financial efficiency and compliance, addressing critical pain points in healthcare administration. Making the platform accessible through Azure Marketplace not only simplifies procurement and deployment but also builds on the trust associated with Microsoft's established ecosystem. For health systems navigating complex digital transformations, such a partnership offers a secure and scalable path toward operational enhancement through AI.
Voice Mode and Patient Communication with Claude AI
Anthropic is preparing to enhance its Claude AI platform by introducing voice mode, expanding its capabilities from a text-only tool to a conversational interface. While this development could appeal to a wide range of sectors, its implications in healthcare are particularly notable. The new modality may improve patient and clinician interaction with AI systems, making them more accessible and user-friendly.
Earlier this year, Stanford Medicine piloted the use of Claude 3.5 Sonnet to improve how test results are communicated to patients. By leveraging the LLM’s ability to generate more readable explanations, physicians were able to offer clearer, more empathic communication without increasing their administrative burden. The tool provided draft messages that clinicians could then review and personalise, enhancing the overall patient experience. Following a successful pilot involving 10 physicians, a second test group of 24 clinicians confirmed the tool’s effectiveness in reducing time spent on documentation while maintaining a human touch in communications. This application highlights the growing role of AI in bridging the gap between clinical expertise and patient comprehension.
Recent advancements in voice AI technologies mark a pivotal moment for healthcare’s digital evolution. By prioritising trust, explainability and integration, companies like Infinitus, Ambience Healthcare and Anthropic are tackling some of the most pressing challenges in AI adoption. From hallucination-free patient engagement tools to scalable coding automation and more intuitive communication methods, these innovations are reshaping the way care is delivered and experienced. The potential of voice AI to support both clinical outcomes and operational efficiency becomes increasingly evident, pointing toward a more connected and patient-centred future.
Source: Healthcare IT News
Image Credit: iStock
